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CBU Customer Srvc Clerk

2 months ago

Tustin, United States Republic National Distributing Company Full time

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Summary

The Customer Service Clerk will work within a fast-paced environment with diverse responsibility which will include but is not limited to providing world class customer service to both internal and external customers, taking inbound calls for product orders and new accounts, as well as providing clerical assistance for the department.

In this role, you will

  • Process incoming calls/orders daily.
  • Process orders for wine and spirits in a high-volume call center. Assist and document internal and external customers with inquiries related to the sale and delivery of product.
  • Resolves internal and external customer service issues independently with general supervision. Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers.
  • Manage all customer contacts to our policy of First Call resolution
  • Have product knowledge and be able to quote discounts, new items, and various other products' information to customers and salespeople. Adhere to common practices, concepts, and procedures within the customer service field.
  • Use a combination of pre-established guidelines, creatively and independent judgment to make decisions and to accomplish goals and objectives.
  • Keep team leads/management informed of any problems on any escalated issues. Provides information to and helps other departments, treating all of our customers professionally and respectfully.
  • Advise team leads/management of any problems or mistakes so that appropriate resolution can be reached.
  • Assist team with cash applications, collections, and customer research.
  • Perform other duties as assigned.


What you bring to RNDC

High school diploma or general education degree (GED); AND 1 to 3 years related experience. Must have experience in a high-volume inbound call center. This position requires the ability to read and interpret documents such as invoices, credit memos, statements, email communications, safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. This position further requires the ability to speak effectively before managers, customers, or employees of the organization. This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

What's in it for you

Bonus if you bring

Compensation

This compensation information is a good faith estimate and provided in accordance with California state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The hourly rate generally starts at $26.57. The hourly rate is a negotiated amount based on the Collective Bargaining Agreement of this role.

Salary/Hourly: Hourly

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applicantaccommodation@rndc-usa.com.