Virtual Field Operations Manager

4 weeks ago

Baltimore, United States Lutheran Immigration and Refugee Service Full time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you

In April 2024, Global Refuge, in partnership with the Department of State's Bureau for Populations, Refugees, and Migration, will launch a new virtual case management program, the Virtual Reception & Placement (VR&P) program. This program will provide case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.

Reporting to the Associate Director for Field Operations, the Virtual Field Operations Manager provides direct leadership and oversight of the Global Refuge regional virtual operation. Core responsibilities include leadership of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and building and fostering relationships with the applicable community and service providers. The Virtual Field Operations Manager oversees Field Regional Supervisors who, in turn, manage teams of Virtual Case Managers.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

  • Lead the development of the VR&P regional program strategy and expansion of available referral services and evaluate and adjust program design to ensure desired outcomes.
  • Oversee the operation of the regional VR&P program for refugee individuals and families, monitoring to ensure compliance.
  • Support and oversee the recruitment, hiring, and training of team members and ensure they are properly supervised.
  • Monitor and adjust program budget in collaboration with finance staff the Associate Director, and the Director of Programs.
  • Provide oversight and support of regional operation programming.
  • Complete regular reports for the funder and provide proper oversight of spending and financials in collaboration with the Associate Director and Director of Programs.
  • Work with the Development and Outreach teams to create and execute fundraising strategy and community engagement to support VR&P.
  • Foster relationships with local government, donors, media, and community partners.
  • Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local communities.
  • Maintain open and ongoing communication with headquarters senior management and teams for programs, development, communications, finance, human resources, and information technology.
  • Perform other duties as required.

QUALIFICATIONS

  • Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.
  • Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.
  • Experience working with refugees and immigrants, and knowledge of U.S. refugee and asylum law are strongly preferred.
  • Experience managing city, state, and federal grants.
  • Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.
  • Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.
  • Solid experience with budget management and oversight of financial processes.
  • Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.
  • International work or study experience and second language abilities are a plus.
  • Ability to work under pressure and respond effectively in crisis management.
  • Exceptional time management, attention to detail, ability to multi-task and meet deadlines.
  • Strong decision-making skills and capacity to delegate decision-making to team members.
  • Proficient in the use of Microsoft Office Suite, financial systems, and database programs.
  • Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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