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Customer Service Specialist I

3 months ago

Largo, United States RemX Full time

RemX is seeking a Customer Service Professional I in the Largo, FL area

Responsibilities:

  • Act as customer support for the Latin American market, encompassing Mexico, Central America, and South America
  • Communicate with customers by phone regarding orders, returns, and shipments, providing product information upon request
  • Receive and input orders, ensuring they are filled accurately and in a timely manner
  • Review e-commerce orders to verify all information is accurate, remove any shipping blocks, make necessary updates, and release orders to the warehouse for shipping
  • Call customers when necessary to advise of shipment delays or gather information needed to process orders
  • Answer product availability questions and suggest information about other products and services
  • Follow through on customer requests as needed
  • Arrange the transfer of inventory from other Service Centers as required
  • Initiate tracers with carriers
  • Make changes to or cancel orders/backorders
  • Initiate orders for replacement parts and/or corrections of errors (such as shortages or wrong items shipped)
  • Maintain and correct the computer's customer file as needed
  • Perform clerical duties such as filing invoices
  • Fill out forms and determine charges for requested services
  • Provide assistance to other service centers as needed
  • Respond to questions about their orders and shipments
  • Handle all customer interactions in a professional manner
  • Obtain customer feedback information
Qualifications:
  • High School diploma or GED; Associate degree preferred
  • Bilingual in Spanish language
  • Excellent customer service skills (friendly, courteous, professional, and helpful)
  • Proficiency with Microsoft Windows10/11. SAP experience strongly desired
  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
  • Strong numerical skills with the ability to calculate figures and amounts
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to organize and prioritize work effectively
  • Strong work ethic, with a focus on attendance and punctuality
As a RemX Customer Service Specialist I We Offer You:
  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • FREE ONLINE skills training
  • Contract-to-Hire Opportunity

Find A Job That Works for You

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That's why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you