Customer Service Agent
2 weeks ago
At SNI Companies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat.
- Identify customer needs and provide solutions to resolve their issues.
- Analyze and report product malfunctions, including testing different scenarios and impersonating users.
- Update our internal databases with information about technical issues and customer discussions.
- Monitor customer complaints on social media and provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Requirements and Skills
- The role is 100% onsite located in Largo, Florida.
- Working hours: 8am to 5pm.
- Experience as a Customer Support Specialist or similar CS role.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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