Customer Service Agent

2 weeks ago


Largo, Florida, United States SNI Companies Full time
Job Summary

At SNI Companies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat.
  • Identify customer needs and provide solutions to resolve their issues.
  • Analyze and report product malfunctions, including testing different scenarios and impersonating users.
  • Update our internal databases with information about technical issues and customer discussions.
  • Monitor customer complaints on social media and provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Requirements and Skills
  • The role is 100% onsite located in Largo, Florida.
  • Working hours: 8am to 5pm.
  • Experience as a Customer Support Specialist or similar CS role.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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