Product Support Engineer
4 weeks ago
Our Mission is to be #1 by creating a better life for our customers. At LG Electronics, we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as an
Product Support Engineer located in Alpharetta, Georgia This role is on-site in our office.
What we can offer:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
Product Support Engineer – VRF Alpharetta- Onsite
The Opportunity As an Air Solutions Product Support Engineer, you will Serve as Subject Matter Expert for VRF and Accessories (e.g. Heat Recovery Units). Working in conjunction with other functional areas such as Sales, Operations, Marketing, and Product Management. Understand, maintain, and help grow our strong, vibrant culture.Principal Duties and Responsibilities:Product support and application• Identify strategic product needs and requirements to feed Product Management• Develop application scenarios and requirements to support the business/technical case with Product Management• Collaborate with sales team to identify application content needs• Provide technical review for new/existing products and materials.• Review product design against product requirements• Develop competitive product and application strategies.• Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, etc.• Support product compliance and code application• DOE, AHRI, UL, building code, and other requirement considerations.Product applications and knowledge transfer• Support proper split system product application and knowledge transfer to field through creating applications materials, attending marketing events, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges.• Support/collaborate with operations team escalated aftermarket support.Industry and Market• Keep track of industry developments, competitive products, and overall industry movement to ensure alignment of product and application strategy.• Be aware of developments in standards committees to ensure LG can meet coming code changes.• Continued discussion with sales team and reps to keep up with market developments and gather information to further develop competitive product and application strategies.• Track regulatory developments (e.g., ASHRAE, AHRI, DOE, EPA) and influence testing and certification standard developments that affect product categories.• Support Platform/Product Management with industry and application knowledge• Support the NPI process by reviewing key product features and data and interacting with LG factory to obtain needed technical data/knowledge
Required Skills: • Bachelor of Science in Mechanical Engineering, Electrical Engineering or equivalent• Minimum 5 years’ experience in US commercial and/or residential HVAC industry• Technical product applications support• Successful history of interaction with factory R&D teams• Heat pump systems is a plus• Familiarity with New Product Introduction (NPI) within a stage-gate framework
At LG Electronics, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law or other protected traits/characteristics. Consistent with our commitment to providing equal opportunity and embracing diversity, we have implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, we believe that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. We consider geographic pay differentials in final offers. Because we operate in many geographies and have many business units across the United States, where applicable, may not reflect the specific business or geography differential that will apply to the final offer.
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