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Part-Time Customer Advocate

1 month ago

Chandler, United States Chapman Automotive Corporate Full time

Chapman Automotive Group is looking for dedicated, enthusiastic and compassionate individuals to join our Business Development Center team As a Part-Time Customer Advocate, you will support Chapman's mission of being the leading automotive group in Arizona and Nevada by delivering superior customer service and fostering positive relationships with our customers. The Customer Advocate plays a critical role in the customer experience, and we expect the best. Preferred candidates are determined, kind and helpful by nature, and always strive for excellence. If this sounds like you, we encourage you to apply

What We Offer:

  • Competitive compensation - $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment
  • Schedule Flexibility, offering 16-24 hours per week, 6-8 hour shifts available on Monday, Tuesday, and Saturday
  • A compassionate company culture that reinforces professional development and training opportunities
  • Become a valued member of a fun, supportive team
Core Responsibilities:
  • Facilitate communication between customers and dealership counterparts via email & phone
  • Assist customers with scheduling service appointments
  • Provide clear, helpful communication to everyone you interact with
  • Multitask between speaking with customers and notating customer accounts
Desired Qualifications and Experience:
  • 1+ years of customer service experience required; experience working in an inbound call center is a plus
  • Proficient with software and technology (dual monitor experience preferred)
  • Exceptional verbal and written communication skills
  • The ability to think from the customer's perspective and show empathy
  • Team oriented with the ability to work independently when required
  • Fluent in written and verbal English. Bilingual is a STRONG plus
  • Must pass a pre-employment background check and drug screening

Hours and Work Environment

This is a part-time, IN-OFFICE position working in the Business Development Center at the Chapman Corporate Office located in Chandler, AZ. The Business Development Center is open Monday - Friday, 7am to 5:30pm, and 7:30am to 4pm on Saturdays. We are offering flexible part-time schedules; 16-24 hours per week, 6-8 hour shifts on Monday, Tuesday, and/or Saturday.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by email with next steps. If you aren't selected for the next steps, don't be discouraged We're always looking for new talent, so keep an eye out for the next job posting that meets your skill set.