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$50-60 Bilingual Client Account Representative

2 months ago

Miami, United States RemX Full time

RemX is proud to partner with reputable 3PL Logistics organization seeking for an experienced Client Account Representative (Bilingual) to be part of their team. PERMANENT OPPORTUNITY - IMMEDIATE HIRE

The Business Representative acts as the first point-of-contact between customers and internal departments to optimize client service and to resolve short-term operating and administrative problems. Responsible for providing daily tactical support for one or more client accounts.

Client Account Representative (Bilingual) Essential Functions:

  • Coordinates and manages daily tactical business requirements of client(s), including:
  • Interacts with clients and translates customer and business requirements into deliverables.
  • Investigates tactical questions and issues received from clients or that are developed internally and responds directly to the client.
  • Works closely with all functional departments to provide one-stop solution for clients.
  • Communicates proactively with the client regarding business issues and opportunities.
  • Prepares internal and external client reports, ensuring appropriate client metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
  • Manages inventory turns and monitor/forecast stock level accurately and liability born by customer.
  • Manages and monitors the daily flow of orders and supports order management activities such as order backlog management, expediting, reconciling orders, and new part setup.
  • Supports the pricing and invoice process.
  • Coordinates and monitors projects, such as new service launches, between internal departments and the client.
  • Manages first level escalations with clients/departments. Monitors and verifies client contractual obligations are met to ensure maximum client satisfaction.
  • Supports monthly and quarterly business review preparation by gathering data and preparing presentations with direction from supervisor.
  • Participates in forecasting, project management, and continuous improvement activities based upon internal team and customer needs.
Client Account Representative Requirements:
  • 5+ years with customer facing experience.
  • 5+ years with pricing and invoicing experience
  • Strong communication skillset
  • SAP ERP experience required, UPS World Ship experience is preferred.
  • Proficient in all Microsoft Office 365 applications
  • Experience in business, logistics or supply chain management preferred.
  • Strong skills in Microsoft Office suite - Excel, Outlook, PowerPoint, and Word required.
  • High school diploma or vocational education required. Some post-secondary training and/or education preferred.

We offer Full Benefits Medical, Dental, Vision.
Referral bonus
Free online Career Focused Courses