Outsource Service Coordinator

2 weeks ago

Nashua, United States LanceSoft Full time
Job Description:

Job Title: Outsource Service Coordinator
Job Duration: 6 months
Est. Pay Range: $25 to $26.50
Work Type: Onsite

Project Overview:
Outsource Service Coordinator will be responsible for communicating Outsource work priority for customers on a daily / weekly basis with attention to detail for the customer's requirements and our contractual obligations.

Job Functions & Responsibilities:
  • Communicate Outsource work priority for customers on a daily / weekly basis with attention to detail for the customer's requirements and our contractual obligations.
  • Provide Quotation of outsource prices to customers via Sales system.
  • Manage daily prioritization of Customer's orders and communicate status.
  • Answer daily queries of customers and manage escalations.
  • Process Customer's new requests and ensure work is managed in a timely manner by:
  • Triggering release of Service Orders to our suppliers for Outsource work.
  • Partner with logistics to physically verify the units are progressing per the process.
  • Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment.
  • Verify physical receipt or validate other physical processing steps for outsourced work.
  • Update internal system notes for individual jobs with accuracy and clarity.
  • To follow quality procedures to log certificates onto the internal system for auditing purposes.
  • Support Outsource on-site duties on a day-to-day basis with prompt support including:
  • Quality processing for calibrated assets.
  • Physical Inspection of Assets post calibration.
  • Review measurement reports and compare to appropriate online tools.
  • Assure data is accurate and engage technicians as needed.
  • Sticker units with calibration stickers and calibration void stickers as appropriate.
  • Pair unit with correct certificate and data.
  • Use customer guide when appropriate for processing assets.
  • Daily updates in shared Excel spread sheet for priority customer.
  • General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling.
  • Review of supplier quotes, order confirmation status to ensure orders are on time and meeting customer required dates.
  • Utilize tools to activate request Work Orders for 3rd party (Multi-vendor) suppliers.
  • Trigger Request for Quotes.
  • Generate Service Request Form (SRF).
  • Coordinate SRF and Quote, verify all data and submit to supplier.
  • Email Supplier for updates.
  • Inform teams as needed with updates.
  • Record all information in appropriate tools.
  • Generate internal procurement requests for multiple support teams.
  • Submit internal purchase requests for multiple teams as needed.
  • Follow all guidelines for purchases as per policy.
  • Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

Skills & Qualification:
  • Data Entry.
  • Microsoft Office skills.
  • Excellent Communication Skills
  • Phone skills.
  • Ability to lift 50 lbs.

Schedule:
**Can be Flexible on Start Time.**

Education, Experience & Certification:
  • High School Diploma or Equivalent.

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