PRN Patient Service Representative
4 months ago
This is an as-needed (PRN) position | Position Pay Range $17.91 - $19.90
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
- Answers inbound calls to the Center.
- Provides a friendly and warm greeting to all patients and/or providers.
- Checks scheduled patients in/out and ensures proper documentation is received from patient.
- Collects co-pays, co-insurance, and deductible if necessary.
- Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
- Ensures accurate data entry for patient registration.
- Assists with medical records as needed.
- Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
- Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
- Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
- Facilitates no-show appointments (calling patients, cancelling, rescheduling).
- Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
- Monitors waiting room to avoid extended wait time and to assists patients as needed.
- Requests orders and processes new/same-day requests.
- Requests all patients complete a satisfaction survey after their exam.
- Other duties as assigned.
Competencies
- Communication Proficiency.
- Organizational Skills.
- Time Management.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
- One plus year of experience providing exceptional customer service - healthcare environment preferred
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously "exceed" company and customer expectation
- Strong communication skills & professional demeanor
- Minimum of High School diploma or equivalent (GED)
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company BenefitsBelow is a list of benefits that are offered to employees, once eligibility is met.
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating:1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Applications accepted on an ongoing basis
-
Phlebotomist Patient Services Representative
3 weeks ago
Englewood, United States GTT, LLC Full timePhlebotomist Patient Services RepresentativeContract Duration 3+ MonthsPay range $18 - $21/hrOnsite: 1st ShiftDescription:The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.The Phlebotomist Patient...
-
Patient Service Representative
3 weeks ago
Englewood, United States Touchstone Medical Imaging Full timeTouchstone Medical Imaging is seeking an experienced, patient care-oriented professional for the position of Patient Service Representative at our Dry Creek, CO location.This is a full time position M-FDuties and Responsibilities• Schedule Patients for Diagnostic Exams and Procedures• Assist with Authorization and Verifications• Checking In / Out...
-
Phlebotomy Patient Services Representative
3 weeks ago
Englewood, United States GTT, LLC Full timePhlebotomy Patient Services RepresentativeContract Duration 1+ MonthsPay range - $18 to 21/hrOnsite: 1st ShiftJob Description:The Phlebotomy Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions.The PSR I draws quality...
-
Float Patient Service Representative
3 weeks ago
Englewood, United States Radiology Imaging Associates Full timePatient Service Representative | Denver Metro AreaReporting to Site Supervisor, Clinical OperationsEmployment Type: Part TimeInvision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and...
-
Float Patient Service Representative
2 weeks ago
Englewood, United States Radiology Imaging Associates Full timePatient Service Representative | Denver Metro AreaReporting to Site Supervisor, Clinical OperationsEmployment Type: Part Time Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and...
-
Patient Care Tech PRN
2 weeks ago
Englewood, United States HCA Full timeDescription Hourly Wage Estimate: 21.52 - 28.50 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already...
-
Patient Care Tech PRN
2 weeks ago
Englewood, United States HCA HealthONE Swedish Full timeDescription Hourly Wage Estimate: $21.52 - $28.50 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Phlebotomist Patient Services Representative
3 weeks ago
Englewood, United States GTT, LLC Full timeJob Title: Phlebotomist Patient Services RepresentativeContract Duration: 2 MonthsPay range: $22 - 24/hrLocation: Englewood, COWork Type: OnsiteDescription:Are you a dedicated healthcare professional with exceptional phlebotomy skills and a passion for providing excellent patient care? We're seeking a talented Phlebotomist Patient Services Representative II...
-
Phlebotomist Patient Services Representative
4 weeks ago
Englewood, United States Global Technical Talent Full timeJob Title: Phlebotomist Patient Services Representative Contract Duration: 2 Months Pay range: $22 - 24/hr Location: Englewood, CO Work Type: Onsite Description: Are you a dedicated healthcare professional with exceptional phlebotomy skills and a passion for providing excellent patient care? We're seeking a talented Phlebotomist Patient Services...
-
Patient Care Tech PRN
1 week ago
Englewood, United States HCA HealthONE Swedish Full timeDescription Hourly Wage Estimate: $21.52 - $28.50 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Patient Care Tech PRN
1 month ago
Englewood, United States HCA HealthONE Swedish Full timeDescription Hourly Wage Estimate: $18.54 - $24.57 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Patient Care Tech Float Pool PRN
2 weeks ago
Englewood, United States HCA HealthONE Swedish Full timeDescription Hourly Wage Estimate: $21.52 - $28.50 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Patient Care Tech Float Pool PRN
1 week ago
Englewood, United States HCA HealthONE Swedish Full timeDescription Hourly Wage Estimate: $21.52 - $28.50 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Food Service Worker Cook PRN
3 weeks ago
Englewood, United States HCA HealthONE Centennial Full timeDescription Hourly Wage Estimate: $21.52 - $28.50 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already...
-
Customer Service Representative/Dispatcher
1 month ago
Englewood, Colorado, United States KD Service Group Full timeJob Title: Customer Service Representative/DispatcherPriorityOne Group is seeking a highly skilled Customer Service Representative/Dispatcher to join our team. As a key member of our operations, you will be responsible for communicating with customers, coordinating with technicians, and ensuring work orders are addressed promptly and...
-
Radiology Tech PRN
4 months ago
Englewood, United States Rocky Mountain Surgery Center Full timeDescription Hourly Wage Estimate: $30.16 - $45.25 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Patient Service Technician
1 month ago
Englewood, Colorado, United States Apria Full timeAbout the JobAs a Patient Service Technician at Apria Healthcare, you will play a critical role in delivering and picking up medical equipment from homecare patients. This is a dynamic and rewarding position that requires strong communication and problem-solving skills.Key ResponsibilitiesDeliver and pick up medical equipment from patients' homes, ensuring...
-
PRN Hospice Aide
2 weeks ago
Englewood, United States HealthONE Hospice & Family Care Full timeDescription Hourly Wage Estimate: $18.87 - $26.42 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
PRN LPN
3 weeks ago
Englewood, United States HealthONE Hospice & Family Care Full timeDescription Hourly Wage Estimate: $25.12 - $35.17 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Radiology Tech PRN
6 months ago
Englewood, United States Rocky Mountain Surgery Center Full timeDescription Hourly Wage Estimate: $30.16 - $45.25 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
