Service Coordinator Springfield, VA
2 weeks ago
Fidelity Power Systems
is one of the nationâ€s largest Kohler distributor and services provider in the mid-Atlantic region. We offer commercial, industrial as well as residential emergency power systems including standby generators, paralleling switch gear, and automatic transfer switches.
As a result of continued growth and success, we are looking for a Customer Service Representative/ Dispatcher to join our Springfield, VA team
Responsibilities:
• Answer all inbound and service calls, greeting all customers courteously, determining their needs and serve as a customer service point of contact
• Dispatching technicians after determining service call needs for the customer or client
• Creating and maintaining the schedule for all service technicians in the Springfield office as well as keeping constant communication with technicians throughout the day
•Gather required service work order information: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred
• Verify and maintain accurate customer files
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers
• Attend and participate in all meetings, trainings, and activities as required
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