Customer Relations Specialist
3 weeks ago
Job Description
Job Description
We are seeking a highly organized and proactive Customer Relations Specialist to join our dynamic team at TechArts, a leading AV Integration Company. The successful candidate will play a crucial role in supporting our executive and sales teams in managing day-to-day tasks, coordinating activities, and ensuring smooth communication with clients on behalf of sales and executive staff. This position requires a dynamic, detail-oriented individual with excellent communication skills and the ability to thrive in a fast-paced, high-budget, professional environment.
Duties and Responsibilities:
• Manage customer-facing calendars, schedule appointments, and coordinate customer meetings for the directors and executive sales team.
• Assist with correspondence and outreach with customers.
• Assist with identifying customer expectations and insure customer satisfaction.
• Prepare and organize documents, presentations, and reports for client meetings and internal discussions.
• Serve as a central point of contact between customers and the sales team and internal departments.
• Assist executives with managing correspondence, certifications, requirements, and sales-related opportunities from government marketplace entities on the federal, state, and local levels.
• Communicate effectively with customers, vendors, and partners to coordinate meetings, demos, and follow-up activities.
• Follow up with customers and leads with a response time that exceeds customer expectations.
• Assist in drafting and proofreading emails, proposals, and other correspondence.
• Assist in the creation and maintenance of sales materials, including brochures, product information, and presentations.
• Monitor, respond to, and manage sales inquiries, route them to the appropriate team members, and ensure timely follow-up.
• Assist CEO and sales and marketing team with providing and coordinating information, content and assets for social media marketing, PR opportunities, and email automation with marketing team.
• Collaborate with the sales team to update and maintain customer relationship management (CRM) software and record accuracy.
• Other duties as assigned.
Company Description TechArts builds connections and inspires creativity through innovative technology. TechArts is a well established, growing commercial audio video integrator in the Southern California area. We have a unique specialty and reputation for our high-tech solutions in sound, video and lighting in the house of worship, educational, and
commercial/corporate
markets. If you have passion in these fields, you will stand to gain substantially by working with our exciting team of experienced professionals.
Company Description
TechArts builds connections and inspires creativity through innovative technology. TechArts is a well established, growing commercial audio video integrator in the Southern California area. We have a unique specialty and reputation for our high-tech solutions in sound, video and lighting in the house of worship, educational, and commercial/corporate markets. If you have passion in these fields, you will stand to gain substantially by working with our exciting team of experienced professionals.
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