Client Service Manager
3 weeks ago
** Client Service Manager (Compliance & Permitting)**
**Job Category****:** Client Services **Requisition Number****:** COMPL02541 Showing 1 location **Job Details**
**Description**
When you join Brown and Caldwell you will enjoy a unique and welcoming culture and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.
**Detailed Description:**
The Client Service Manager (CSM) is highly recognized and regarded in Brown and Caldwell and would be responsible for managing and growing compliance and permitting work for multiple client accounts. Characteristics of the CSM include the proven ability to generate and sustain significant revenue nationally from clients through environmental compliance and permitting projects, as well as other environmental, water resource, and engineering projects. As a CSM, you will be part of a team of project managers and technical staff performing the work, guiding continuity from sales through project delivery.
Our successful candidate will maintain and expand their exceptional relationships with clients, both regionally and nationally. You will have the ability to navigate and align the client organization with BCs Team of experts and resources, provide oversight on technical assignments, ensure profitable performance and superior quality, and exceed client expectations.
*Additional Job Responsibilities:*
* Develop business sales plans in conformance with company vision and goals
* Drive a client development program focusing on exceptional service
* Identify and commit to achievable and sustainable goals in alignment with companys strategy and business plan
* Participate in base business, growth, sales, and planning process for the company
* Identify business investment opportunities and manage priorities
* Lead commitment to non-financial goals, such as:
+ Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
+ Ensure quality, client service, clarity of work product and projects.
+ Focus on investment decisions (use capital and resources to highest competitive advantage)
+ Promote and support technical systems improvements driven by company initiatives
* Promote companywide initiatives and values
* Assistance in recruiting staff to maintain growth this includes identification of key performers who will help increase capabilities to correlate with the market
* Advise on career development of staff - identify high potential performers/leaders
* Provide technical oversight and support on environmental projects
**Desired Skills and Experience:**
* Minimum of 15 years experience in environmental in environmental work with progressive responsibilities, including business development
* BS engineering, geology, or science related discipline preferred
* PE or PG license or related professional registration preferred
* Track record of success bringing in and executing profitable assignments for clients and building key target client accounts
* Ability to properly scope out new business opportunities this includes:
+ Identifying opportunities
+ Making critical decisions on whether or not to pursue the opportunities
+ Developing strategic plans to win pursuits
+ Identifying the best teaming partners
* Ability to discern new markets and help develop plans for getting work in these areas this includes:
+ Understanding skills needed
+ Comparing skills needed with current BC capabilities
+ Identifying personnel to recruit to help capture these markets
+ Ability to motivate others and lead teams to implement business plans for project and client pursuits
+ Ability to oversee preparation of key proposals
**Benefits and Other Compensation:** We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click to see our full list of benefits.
**About Brown and Caldwell**
Headquartered in Walnut Creek, Calif., Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,700 professionals across North America and the Pacific. For more than 70 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choiceto our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit
This position is subject to a pre-employment background check and a pre-employment drug test.
Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.
**Travel Required**
Yes . 50% National **Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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