VP, Manager of Client Transition Services

3 weeks ago

Chicago, United States JPMorgan Chase Full time

Lead and manage large-scale Treasury Services Implementations end to end for new and existing clients within the Commercial Bank. Client Transition is a specialized implementation team focused on the client and helps the sales team from the beginning solutioning phase all the way to coordinating the transitioning, training, and production validation.

As a Client Transition Manager within the Commercial Bank, you are responsible for driving and coordinating all aspects of complex treasury and banking services to ensure a best-in-class implementation experience is provided to clients in the Commercial Bank. Client Transition is a specialized implementation team that is provided to clients as an extra implementation resource and thought of as an extension of the client's staff. This team assists with up-front solutioning of domestic and international new business to document and provide a solidified project scope. The team is responsible for developing a playbook post mandate with product specific templates to assist the client in transitioning their business to J.P. Morgan. During implementation, the team is responsible for having consultative conversations with client business and technical resources to provide best practices around gaining efficiencies in their banking services. The transition manager will facilitate work within and train client resources on the bank's online banking platform to ensure the client is ready to transact.

**Job Responsibilities**

+ Own the product implementation and training experience for your assigned clients

+ Facilitate training sessions with clients via zoom, phone, and in-person on migrating online users, templates, and fraud prevention services

+ Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management

+ Manage client and partner expectations and understanding throughout the implementation process

+ Exhibit ownership of implementations experience and own client satisfaction results

+ Work with partners in Operations and Product Management to streamline processes

+ Identify instances of business risk and show ownership of issues when they arise

+ Document the scope of work into an implementation request to engage our onboarding and operation teams to set up the suite of products and services

+ Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository

+ Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

+ Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

**Required Qualifications, capabilities, and skills**

+ Comprehensive knowledge of Treasury Products and Services

+ An appreciation for being a 'keeper of our brand' with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience

+ Prior project management experience

+ Ability to clearly communicate, partner and influence - leading others to a common goal

+ Experience in risk awareness and skills to develop and ensure quality program set ups

+ Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills

+ Strategic thinking with the ability to manage conflict and adapt to change

+ Demonstrated team building skills and ability to work in a team environment

+ Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

+ Bachelor of Science or Business Administration Degree

**Preferred qualifications, capabilities, and skills**

+ PMP or other Project management Certifications

+ Previous Client Facing Project Management/consulting experience

+ Ability to provide quantifiable management reporting

+ Passion for learning new operating models, technologies, and industry trends

**Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.**

+ Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

+ Help the community through expansive volunteer opportunities

+ Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (40%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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