Client Service Analyst

1 week ago

Des Plaines, United States Circana Full time
Let's be unstoppable together

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

  • Key point of client contact for service-related requests or issues.
  • Ability to build and leverage mutually beneficial relationships and networks internally.
  • Effectively synthesizes content written and orally.
  • Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
  • Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
  • Strong project management and process skills.
  • Able to effectively work with virtual and diverse teams (i.e. GOC).
  • Demonstrated communication and interpersonal skills.
  • Demonstrated ability to learn and utilize various computer software, including MS Excel.
  • Ability to escalate issues to the right people appropriately.
  • Administrative accountability-correctly tracks time and expenses using IRI systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.
Job Responsibilities
  • Assist in item review and placement in conjunction with Client SME.
  • Assist in providing on-time quality delivery of the OmniMarket Core Outlets and OmniConsumer Scan Panel Services.
  • Answer general questions regarding the aforementioned applications and tools.
  • Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data.
  • Work together with Circana product management to implement OmniMarket Core Outlets and OmniConsumer Scan Panel Services.
  • The Client Service role is to assemble and coordinate Circana resources to provide assistance in the use of the Circana Data through OmniMarket Core Outlets and OmniConsumer Scan Panel access.
  • Assist Client by providing report creation and editing services to Client.
Requirements
  • 3-5+ years of experience
  • Consumer Packaged Goods (CPG) company experience a plus
  • Demonstrated expertise in translating data and analysis into relevant implications
  • Ability to handle multiple requests/actions needed (multi-tasking skills)
  • Experience with data
  • Strong Communication skills, both written and verbal
  • Demonstrated problems solving skills
  • Strong project management and process skills
  • Able to engage in consultative manner with clients when helping solve/manage content deliverables
  • Bachelor degree preferred
Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
  • Stay Curious: Being hungry to learn and grow, always asking the big questions
  • Seek Clarity: Embracing complexity to create clarity and inspire action
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices
  • Center on the Client: Relentlessly adding value for our customers
  • Be a Challenger: Never complacent, always striving for continuous improvement
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
  • Commit to each other: Contributing to making Circana a great place to work for everyone


Location

This position can be located in the following area(s): Hybrid (2-3 days onsite in Chicago)

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$61,000.00 to $90,000.00K].
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role by clicking apply now.

#LI-RB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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