Financial Aid Call Center Representative

2 months ago

Temple, United States Temple College Full time
Salary: $15.00 Hourly

Location : 2600 South First Street Temple, TX

Job Type: Part-Time Staff

Job Number: 00296

Division: Student and Enrollment Services

Department: Financial Aid

Opening Date: 02/27/2024

Closing Date: Continuous

FLSA: Non-Exempt

Salary Grade: Classified

Work Schedule: Based upon the needs of the departmentThis is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

Position Summary & Essential Duties

The following duties, responsibilities, Knowledge, Skills and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.

SUMMARY:

Under direct supervision of Financial Aid Director, the incumbent will relay and resolve telephone and walk-in inquiries. Perform a wide variety of office support, secretarial and receptionist duties for assigned area. Compose letters and correspondence. Schedule calendar, meetings, and answer inquiries concerning activities and operation of department. Make travel arrangements. Create, maintain, and process records and forms. Perform data entry on a personal computer using various software programs. Perform a wide variety of typing assignments that are sometimes confidential in nature. Perform simple to moderately complex mathematical calculations. Demonstrate excellent customer service skills.

Qualifications (Required and Preferred)

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS):
High School Diploma or High School Equivalency and two (2) years directly related full-time work experience.

Part-time work experience will be pro-rated. The total pro-rated amount must equal the minimum number of years listed.

PREFERENCES:
Associates degree. Previous customer service experience. Bilingual-Spanish.
Job Duties and Responsibilities

DUTIES AND RESPONSIBILITIES:

The incumbent will:
  • Excellent customer service is a must in this position.
  • Answer incoming telephone calls in a fast-paced work environment while using your computer to enter student's information.
  • Experienced with and proficient in computer use.
  • Familiar with Microsoft Office Products.
  • Compose letters and correspondence.
  • Answer, relay, and/or resolve telephone and walk-in inquiries.
  • Schedule calendar, meetings, and answer inquiries concerning activities and operation of department.
  • Make travel arrangements.
  • Create, maintain, and process records and forms.
  • Perform a wide variety of typing assignments that are confidential in nature.
  • Other job related duties as required.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
  • Display empathy and positive regard for others in written, verbal and non-verbal communications.
  • Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
  • Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
  • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
  • Maintain proficiency as needed and approved by attending training, reading job-related materials, and meeting with others in area of responsibility.
  • Dress appropriately for a workplace with frequent customer service interaction and community outreach.
  • Meet all required standards
Knowledge Skills and Abilities & Physical Demands

KNOWLEDGE:
  • Knowledge of customer courtesy.
  • Knowledge of relevant equipment, policies, procedures, and methods including computers and applicable software applications such as word processing, spreadsheets, and databases.

SKILLS:
  • Must have excellent attention for detail.
  • Effective contemporary customer service and receptionist skills.
  • Effective oral and written communication skills

ABILITIES:
  • Ability to communicate effectively, verbally and in writing.
  • Ability to read, write, and understand verbal and written instructions, short correspondence and memos.
  • Ability to multitask on a personal computer while conducting telephone conversations.
  • Ability to interact with students, faculty, staff, and customers of the college,
  • Ability to exercise good judgment and maintain confidentiality regarding critical and sensitive information, records, and reports.
  • Ability to plan, organize and prioritize work in order to meet schedules and timelines.

PHYSICAL EFFORT:
Light physical activity is required with occasional lifting of objects up to 15 pounds. Position requires sitting for long periods. A considerable amount of data entry is required so keyboard manipulation, typing speed, and accuracy is mandatory.

WORKING CONDITIONS:
Work is normally performed in an interior/office work environment.

WORK SCHEDULE:
Based upon the needs of the department

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS PER WEEK:
19.5

TRS/ORP:
TRS only

SUPERVISORY DUTIES:
None

REPORTS TO:
Director of Financial Aid

TEMPLE COLLEGE BENEFITS
  • PAYROLL: Employees are paid by direct deposit through the last working day of the month. Wages for 16-week semesters are paid evenly over four months, and eight-week semesters are paid evenly over two months, with the first deposit occurring on the last working day of the first full month of the semester. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.
  • RETIREMENT: Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.
  • MISCELLANEOUS LEAVE: Jury Duty, Bereavement, Deteriorating weather, and Military training.
  • WORKERS COMPENSATION: If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.

  • Financial Aid Representative

    3 days ago

    Temple, Texas, United States Temple College Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Financial Aid Representative to join our team at Temple College. As a key member of our Financial Aid department, you will be responsible for providing exceptional service to students, faculty, and staff, while ensuring compliance with college policies and procedures.Key ResponsibilitiesProvide...

  • Call Center Representative

    3 months ago

    Temple, United States Garlyn Shelton Auto Group Full time

    Job DescriptionJob DescriptionNew Hire Class begins December 2023!Our department has expanded!! What does a Call Center Representative do at Garlyn Shelton Auto Group? Answer inbound calls for 6 dealership locations and provide telephone support by connecting the caller to the appropriate person or department, scheduling or modifying service appointments,...

  • Call Center Representative

    2 months ago

    Temple, United States Garlyn Shelton Auto Group Full time

    New Hire Class begins December 2023! Our department has expanded!! What does a Call Center Representative do at Garlyn Shelton Auto Group? Answer inbound calls for 6 dealership locations and provide telephone support by connecting the caller to the appropriate person or department, scheduling or modifying service appointments, enter sales related calls. Work...

  • Financial Aid Customer Service Specialist

    2 weeks ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This position requires in-person attendance during designated work hours. Position Overview The role...

  • Financial Aid Information Assistant

    2 weeks ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid Opening Date: Continuous FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This is an on-site position, requiring in-person performance of essential duties...

  • Financial Aid Customer Service Specialist

    2 weeks ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This is an on-site position requiring in-person attendance during designated work hours. Position Overview...

  • Financial Aid Customer Service Associate

    1 week ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid Opening Date: Continuous FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This is an on-site position. Essential duties of the role must be performed...

  • Financial Aid Customer Service Specialist

    2 weeks ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This is an on-site position. Essential duties of the role must be performed in-person, during prescribed...

  • Client Service Representative

    1 day ago

    Temple, Texas, United States Ameriprise Financial Full time

    Job Summary: We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Ameriprise Financial. As a key member of our client service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Provide exceptional client service and support,...

  • Call Center Agent

    3 weeks ago

    Temple, United States Don Ringler Automotive Full time

    Business Development Center (BDC) Representative - Don Ringler Toyota & ChevroletThe Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.The BDC Representative interacts daily with the BDC Manager, Sales Associates,...

  • Student Financial Assistance Representative

    2 weeks ago

    Temple, Texas, United States Temple College Full time

    Salary: $15.00 Hourly Location: Temple, TX Job Type: Part-Time Staff Job Number: 00296 Division: Student and Enrollment Services Department: Financial Aid Opening Date: Continuous FLSA: Non-Exempt Salary Grade: Classified Work Schedule: Based upon the needs of the department. This position requires on-site attendance, and essential responsibilities must be...

  • Call Center Sales-SiriusXM

    3 months ago

    Temple, United States Ecco Group Full time

    Job DescriptionJob DescriptionSalary: 11ECCO Group USA is looking for call center sales agents! The role:You will be calling customers who previously were signed up for the Sirius XM radio in their vehicle, whose free trial recently expired and offering them a promotional rate to continue their services. This is a call center sales position and we are...

  • Call Center Agent

    3 weeks ago

    Temple, United States Don Ringler Automotive Full time

    Job DescriptionJob DescriptionBusiness Development Center (BDC) Representative - Don Ringler Toyota & ChevroletThe Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.The BDC Representative interacts daily with the BDC...

  • Call Center Agent

    3 weeks ago

    Temple, United States Don Ringler Automotive Full time

    Business Development Center (BDC) Representative - Don Ringler Toyota & Chevrolet The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates,...

  • Financial Services Representative

    6 days ago

    Temple, Texas, United States PenFed Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Financial Services Representative to join our team at PenFed Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, selling financial products, and performing various operational duties.Key ResponsibilitiesAssist and greet...

  • Certified Nurse Aide

    1 month ago

    Temple, United States Touchstone Communities Full time

    William R. Courtney TSVH Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. 1424 Martin Luther King Jr Lane, Temple TX 76504 Certified Nurse Aide (CNA) William R Courtney is seeking a compassionate and dedicated Certified Nurse Aide (CNA) to join our team .We look forward to welcoming you...

  • Certified Medication Aide

    3 months ago

    Temple, United States Regency Manor Healthcare Center Full time

    Job DescriptionJob DescriptionDescription:Certified Medication AideTemple, Texas***$1,500 Sign on Bonus!!***At REGENCY MANOR HEALTHCARE CENTER, we’re committed to providing love and attention one resident at a time. And that’s why we’re so committed to the success of the people who build their careers here. It’s people like you who are the key....

  • Certified Nurse Aide

    2 months ago

    Temple, United States Touchstone Communities Full time

    William R. Courtney TSVH 1424 Martin Luther King Jr Lane, Temple TX 76504 Certified Nurse Aide (CNA) William R Courtney is seeking a compassionate and dedicated Certified Nurse Aide (CNA) to join our team . We look forward to welcoming you to our team and working together to make a positive impact on the lives of those we serve. The ideal candidate...

  • Certified Nurse Aide

    3 weeks ago

    Temple, United States Touchstone Communities Full time

    William R. Courtney TSVH 1424 Martin Luther King Jr Lane, Temple TX 76504 Certified Nurse Aide (CNA) William R Courtney is seeking a compassionate and dedicated Certified Nurse Aide (CNA) to join our team. We look forward to welcoming you to our team and working together to make a positive impact on the lives of those we serve. The ideal candidate must...

  • Customer Service Representative

    3 months ago

    Temple, United States Check 'n Go Full time

    Customer Service Representative 6759 page is loaded **Customer Service Representative 6759** **Customer Service Representative 6759** locationsTemple, TX time typeFull time posted onPosted 3 Days Ago job requisition idR0015639 **Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key...