Financial Aid Call Center Representative

4 months ago

Temple, United States Temple College Full time
Salary: $15.00 Hourly

Location : 2600 South First Street Temple, TX

Job Type: Part-Time Staff

Job Number: 00296

Division: Student and Enrollment Services

Department: Financial Aid

Opening Date: 02/27/2024

Closing Date: Continuous

FLSA: Non-Exempt

Salary Grade: Classified

Work Schedule: Based upon the needs of the departmentThis is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

Position Summary & Essential Duties

The following duties, responsibilities, Knowledge, Skills and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.

SUMMARY:

Under direct supervision of Financial Aid Director, the incumbent will relay and resolve telephone and walk-in inquiries. Perform a wide variety of office support, secretarial and receptionist duties for assigned area. Compose letters and correspondence. Schedule calendar, meetings, and answer inquiries concerning activities and operation of department. Make travel arrangements. Create, maintain, and process records and forms. Perform data entry on a personal computer using various software programs. Perform a wide variety of typing assignments that are sometimes confidential in nature. Perform simple to moderately complex mathematical calculations. Demonstrate excellent customer service skills.

Qualifications (Required and Preferred)

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS):
High School Diploma or High School Equivalency and two (2) years directly related full-time work experience.

Part-time work experience will be pro-rated. The total pro-rated amount must equal the minimum number of years listed.

PREFERENCES:
Associates degree. Previous customer service experience. Bilingual-Spanish.
Job Duties and Responsibilities

DUTIES AND RESPONSIBILITIES:

The incumbent will:
  • Excellent customer service is a must in this position.
  • Answer incoming telephone calls in a fast-paced work environment while using your computer to enter student's information.
  • Experienced with and proficient in computer use.
  • Familiar with Microsoft Office Products.
  • Compose letters and correspondence.
  • Answer, relay, and/or resolve telephone and walk-in inquiries.
  • Schedule calendar, meetings, and answer inquiries concerning activities and operation of department.
  • Make travel arrangements.
  • Create, maintain, and process records and forms.
  • Perform a wide variety of typing assignments that are confidential in nature.
  • Other job related duties as required.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
  • Display empathy and positive regard for others in written, verbal and non-verbal communications.
  • Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
  • Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
  • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
  • Maintain proficiency as needed and approved by attending training, reading job-related materials, and meeting with others in area of responsibility.
  • Dress appropriately for a workplace with frequent customer service interaction and community outreach.
  • Meet all required standards
Knowledge Skills and Abilities & Physical Demands

KNOWLEDGE:
  • Knowledge of customer courtesy.
  • Knowledge of relevant equipment, policies, procedures, and methods including computers and applicable software applications such as word processing, spreadsheets, and databases.

SKILLS:
  • Must have excellent attention for detail.
  • Effective contemporary customer service and receptionist skills.
  • Effective oral and written communication skills

ABILITIES:
  • Ability to communicate effectively, verbally and in writing.
  • Ability to read, write, and understand verbal and written instructions, short correspondence and memos.
  • Ability to multitask on a personal computer while conducting telephone conversations.
  • Ability to interact with students, faculty, staff, and customers of the college,
  • Ability to exercise good judgment and maintain confidentiality regarding critical and sensitive information, records, and reports.
  • Ability to plan, organize and prioritize work in order to meet schedules and timelines.

PHYSICAL EFFORT:
Light physical activity is required with occasional lifting of objects up to 15 pounds. Position requires sitting for long periods. A considerable amount of data entry is required so keyboard manipulation, typing speed, and accuracy is mandatory.

WORKING CONDITIONS:
Work is normally performed in an interior/office work environment.

WORK SCHEDULE:
Based upon the needs of the department

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS PER WEEK:
19.5

TRS/ORP:
TRS only

SUPERVISORY DUTIES:
None

REPORTS TO:
Director of Financial Aid

TEMPLE COLLEGE BENEFITS
  • PAYROLL: Employees are paid by direct deposit through the last working day of the month. Wages for 16-week semesters are paid evenly over four months, and eight-week semesters are paid evenly over two months, with the first deposit occurring on the last working day of the first full month of the semester. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.
  • RETIREMENT: Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.
  • MISCELLANEOUS LEAVE: Jury Duty, Bereavement, Deteriorating weather, and Military training.
  • WORKERS COMPENSATION: If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.

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