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Service Reliability Engineer

1 month ago


Dallas, United States Amadeus Full time

Service Reliability Engineer page is loaded Service Reliability Engineer Apply locations Nice time type Full time posted on Posted 3 Days Ago job requisition id R20215 Job Title Service Reliability Engineer Business environment Within Airline IT division and OFFER group, Amadeus Altéa Inventory is THE inventory management solution used by over 150 airlines of all sizes in all markets (Qatar Airways, Singapore Airlines, Lufthansa, Air France, Cathay Pacific Airways, Southwest Airlines…). Dedicated to airlines flights handling, it uses the most recent revenue and schedule management tec hnology. Amadeus Altéa Inventory processes over 60 000 transactions per second, includes hundreds of functionalities with complex algorithms and has 320+ people working on it worldwide (Dallas, Nice, Bangalore and Sydney). We are the DFO department ( D ev F inOps for O ffer), and our primary objective is to ensure the continuous delivery and operations of lightweight solutions to airlines, with a strong focus on quality. And ensure a thrilling user experience for all teams. About the Role As a Service Reliability Engineer, you will work as part of an experienced global team to industrialize and manage our Amadeus services within agreed Service Level Agreements, while designing and implementing improvements to our workflows and tooling. You will manage a set of our services end-to-end, supporting their journey to cloud-based applications from start to finish, with the possibility to actively contribute to the way we operate our services. Your goal each day will be to ensure and improve our ability to deliver applications reliably and consistently by developing and improving automation to control, build and deploy managed services, integrated into loosely coupled toolchains, to form a common continuous deployment pipeline for application development teams as a whole. Main responsibilities: Support an ultra-highly available native and cloud-based applications for Amadeus customers Support application deployments, building new systems and upgrading and patching existing ones Design, drive and develop automation to quickly and reliably deploy instances from blueprinted applications or golden images Participate in the design and building of tools and processes to support the infrastructure. Leverage scripting to build required automation and tools on an ad-hoc basis. Operate and design the platform within our security and privacy guidelines. Learn on the job and explore new technologies with no supervision and mentor and train the rest of the team on these technologies. Troubleshoot issues across the entire stack - hardware, software, application About the ideal candidate 2+ years of experience in engineering, preferably in a similar role. Technical knowledge in service reliability engineering Curious, proactive and rigorous Good communication skills Fluent english is mandatory, a working proficiency in french would be a plus We are looking for talented minds who enjoy working in a global team and are eager to learn. Join us as we shape the future of travel Working at Amadeus, you will find A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law. 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