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Site Reliability Engineer

3 months ago

Dallas, United States Themesoft Inc. Full time

Role: Site Reliability Engineer

Location: Dallas, Texas

Full Time

Salary: $140,000 + Bonus+ Benefits

The Site Reliability Engineer is a fundamental piece of the Site Reliability Engineering team. Site Reliability Engineering is accountable for the availability, reliability, and performance of the services and platforms in a highly transactional 24x7 environment.

The role

⦁ Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation.

⦁ Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.

⦁ Able to troubleshoot issues handling OS, Networking, databases in a cloud-based environment/on-premises environment and handle live production incidents, debug/troubleshoot application, and infrastructure issues, follow and implement SRE best practices.

⦁ Coordinate with Product owners/business representatives to define Service Level Objectives and error budgets for key functionalities of the projects

⦁ Participate in design reviews of software/components with build teams to ensure that they are built right.

⦁ Review products prior to production deployments to validate compliance with Service level objectives

⦁ Conduct system analysis, and configuration management and develop improvements for system software performance, availability, and reliability.

⦁ Work closely with software engineers and QA to ensure the system is responding properly to non-functional requirements such as performance, security, and availability.

⦁ Document system knowledge as acquired over time, create runbooks and ensure critical system information is readily available to those who need it.

⦁ Maintain and monitor deployment of the servers, docker containers, databases, and general backend infrastructure.

⦁ Participate in production feedback sessions, problem management calls to identify opportunities for product improvement.

What you’ll bring

⦁ Bachelor’s Degree in Computer Science or related; or equivalent combination of education and experience

⦁ 5+ years experience in full-stack application support/SRE role

⦁ Experience in Javascript, Typescript and web development technologies

⦁ Proficient in scripting languages such as Powershell and/or Python

⦁ Troubleshooting experience of complex application incidents built in AWS stack

⦁ Experience in conducting design reviews of software components and leading performance, capacity and chaos experiments.

⦁ Extensive Experience with observability platforms (Data dog) is required. Experience with built-in browser side diagnostic tools is expected.

⦁ Knowledge of DevOps methodologies and the tools involved such as CI/CD concepts, CI/CD tools (Jenkins, CodePipeline, etc.), and automation and configuration tools (Puppet, Ansible, etc) a plus.

⦁ Hands on experience with AWS public cloud is a must, Project implementation experience on public cloud is a plus.

⦁ Ability and willingness to adapt to new application stacks and new technology concepts as the business evolves over time

⦁ Excellent communication skills, both verbal and written

⦁ Ability to collaborate with local and remote teams in different time zones

⦁ Ability to present/lead technical discussions with product, cloud COE, security and other support teams