Clinic Director

3 weeks ago

Smyrna, United States Ellie Mental Health - 027 Full time

As a Clinic Director at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Director will be highly compensated for accepting responsibility for the overall performance and operation of a clinic composed of approximately 10- 15 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minnesota. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Reporting & Supervision

Clinic Director reports to local Executive Director

All clinic therapists report to Clinic Director.

Responsibilities include:

Hiring, Training, and Staff Management

Oversee the hiring process for all therapists at their clinic.

Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.

Assess ongoing development and training needs and conduct ongoing training as needed.

Hold staff compassionately accountable for meeting performance expectations.

Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.

Supervision and Consultation

Oversee peer consultation groups to ensure clinical excellence and align with best practices

Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.

Participate in Clinic Director Braintrust.

Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation

Client Care

Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy

Utilize creativity in interventions to help clients achieve and exceed goals

Prepare and submit individual documentation for each session per company guidelines and protocol

Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed

Clinic Oversight

Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.

Monitor and manage clinic office schedules and office supplies.

Provide timely response to concerns raised by clients, clinicians, or external stakeholders.

Serve as point of contact for building management related issues or concerns.

Clinic Outreach, Marketing, and Networking

Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Outreach Team.

Collaborate with Ellie Marketing Team to promote clinic’s online visibility.

Organizational Leadership

Collaborate with Executive Director to implement all required policies and procedures

Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline.

Independently licensed with a Tennessee-issued clinical practice license (e.g., LCSW, LPC-MHSP, LMFT, LP).

Ideally able to provide clinical supervision for pre-licensed staff working towards licensure.

Strong leadership, problem-solving, and executive skill sets.

Strong working knowledge of state requirements regulating mental health practice.

Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.

Working understanding of human resource principles, practices, and procedures.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and changing environment.

Proficient with Microsoft 365 applications.

Adept at learning and navigating Electronic Health Record systems.

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