Client Services Representative

4 days ago

Rocky River, United States Meduit Full time

We are seeking a Client Services Representative at our Rocky River location.The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues. Provide administrative support and processing for call center staff.Key Accountabilities:Correspond with clients in a professional manner via phone, email, and faxManage client accounts which requiresanalyzing accounts to resolve balance discrepanciesdata entryposting payments and adjustmentsRequest itemized bills from clientsVerify insurance eligibilityResearch and retrieve information from client sitesInspect bankruptcy notificationsGenerate client reportsPerform all other duties assigned by managerQualifications:- Excellent computer skills, proficient in Microsoft Outlook, Word, and Excel- Demonstrates commitment to exceptional professionalism, confidentiality, and service to customers.- Superb communication and customer service skills -Ability to work effectively as a team member-Good interpersonal skills and ability to build professional relationships with clients.-Ability to identify and solve problems.-Exceptional organizational, time management, and planning skills.-HS Diploma/GED Required-Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA is a plusMeduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.

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