Facility Account Manager

3 weeks ago

Fairfax, United States City Wide Facility Solutions Full time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach, FL.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...
  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer

  • Facility Account Manager

    1 month ago

    Fairfax, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach,...

  • Facility Account Manager

    3 days ago

    Fairfax, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach,...

  • Facility Account Manager

    1 month ago

    Fairfax, United States City Wide Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach, FL. The Facility Solutions...

  • Facility Account Manager

    11 hours ago

    Fairfax, United States City Wide Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach, FL. The Facility Solutions...

  • Night Manager

    3 days ago

    Fairfax, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionDo you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide!We are seeking a Night Manager to join our team! The...

  • Assistant Manager 2nd Shift

    2 weeks ago

    Fairfax, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionDo you have experience in facilities management, janitorial, building maintenance or a similar industry? Do you also have strong management skills? If you answer yes, consider this great opportunity with City Wide!We are seeking a Assistant Manager to join our successful team! The Assistant Manager is responsible for assisting...

  • Assistant Manager 2nd Shift

    3 days ago

    Fairfax, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionDo you have experience in facilities management, janitorial, building maintenance or a similar industry? Do you also have strong management skills? If you answer yes, consider this great opportunity with City Wide!We are seeking a Assistant Manager to join our successful team! The Assistant Manager is responsible for assisting...

  • Account Manager

    1 week ago

    Fairfax, United States OMEGA Engineering Full time

    Omega World Travel is a full service travel company. Our goal is to be the number one resource for every aspect of travel. Our professional team is dedicated to making every travel experience an easy, secure, and successful one. Our services are wide ranging and customized to meet your needs. - Business Travel & Corporate Travel Management (SMMP certified) -...

  • Accounting Manager

    1 month ago

    Fairfax, United States Spectrum Financial Services Full time

    Objectives of this role: Ensure day-to-day Accounting transactions are being processed timely and accurately Oversee financial statement preparation, reconciliations, financial transactions for draws, cash management, etc. Support all aspects of month-end close and financial reporting Facilitate the consolidation of hundreds of entities financial statements...

  • Account Manager

    1 week ago

    Fairfax, United States relentless management inc Full time

    Job Description Job Description Discover a professionally and financially rewarding career in an exciting, fast-paced, growing industry! By providing high-level service to our customers, our sales-oriented Account Managers create strong, lasting professional relationships. The extensive training provided enables Account Managers to use their solid...

  • Account Manager

    2 weeks ago

    Fairfax, United States relentless management inc Full time

    Job DescriptionJob DescriptionDiscover a professionally and financially rewarding career in an exciting, fast-paced, growing industry! By providing high-level service to our customers, our sales-oriented Account Managers create strong, lasting professional relationships. The extensive training provided enables Account Managers to use their solid...

  • Account Manager

    1 week ago

    Fairfax, United States relentless management inc Full time

    Discover a professionally and financially rewarding career in an exciting, fast-paced, growing industry! By providing high-level service to our customers, our sales-oriented Account Managers create strong, lasting professional relationships. The extensive training provided enables Account Managers to use their solid interpersonal skills and drive to manage...

  • Account Manager

    1 month ago

    Fairfax, United States McCray Lumber Full time

    Description Job Summary: The Account Manager position communicates with customers and outside sales reps and handles customer questions and complaints. Processes orders received by mail, phone, or personally from customer or outside sales reps. Supervisory Responsibilities: None Essential Job Functions: Functions as liaison between outside sales reps and...

  • Account Manager

    2 days ago

    Fairfax, United States McCray Lumber Full time

    Description Job Summary: The Account Manager position communicates with customers and outside sales reps and handles customer questions and complaints. Processes orders received by mail, phone, or personally from customer or outside sales reps. Supervisory Responsibilities: None Essential Job Functions: Functions as liaison between outside sales reps and...

  • Facilities Program Manager

    3 weeks ago

    Fairfax, United States The Building People Full time

    Job DescriptionJob DescriptionThe Building People, LLC, has a position open for a full-time On-site Facilities Program Manager for DOD/Intelligence Community facility engineering programs. The Mid-Level Program Manager will support Agency related activities including assisting the client with oversight and overall management of their assigned...

  • Facilities Program Manager

    7 days ago

    Fairfax, United States The Building People Full time

    Job DescriptionJob Description The Building People, LLC, has a position open for a full-time On-site Facilities Program Manager for DOD/Intelligence Community facility engineering programs. The Mid-Level Program Manager will support Agency related activities including assisting the client with oversight and overall management of their assigned...

  • Facilities Program Manager

    3 days ago

    Fairfax, United States The Building People Full time

    Job DescriptionJob Description The Building People, LLC, has a position open for a full-time On-site Facilities Program Manager for DOD/Intelligence Community facility engineering programs. The Mid-Level Program Manager will support Agency related activities including assisting the client with oversight and overall management of their assigned...

  • Assistant Facilities Manager

    1 week ago

    Fairfax, United States Apple Federal Credit Union Full time

    **Why Join Apple?** Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution...

  • Account Manager

    1 week ago

    Fairfax, United States Oxford Global Resources Full time

    Account Manager Come work for a leading staffing and consulting company with offices across North America and Europe. As an Account Manager you’ll be engaging daily with companies and clients that are leading the way in cutting edge research, science and technology. You’ll embark in an immersive training program that will give you the tools and knowledge...

  • Administrative Manager/Coordinator

    1 week ago

    Fairfax, United States ABCO Facility Maintenance Full time

    Administrative Manager/Coordinator EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryBusiness Support Description...