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Customer Service Representative

1 month ago

Muskegon, United States TollFreeForwarding.com Full time

Founded in 2002, TollFreeForwarding.com (TFF) is an international telecommunications provider (VoIP/SIP). TFF has always been profitable and debt-free with consistent growth. TFF offers highly competitive wages plus bonuses, health benefits, 401(k) with 10% match and immediate vesting, and generous PTO.



Do you have the right skills and experience for this role Read on to find out, and make your application.

The Customer Service Representative ensures successful customer onboarding and continuing satisfaction by proactively identifying customer needs and responding to first-line requests. The Customer Service Representative will build rapport with key contacts and maintain a high quality of service with quick response time.

Job Tasks:

  • Educate customers on services and web-based user interface
  • Handle inbound/outbound calls and emails from existing and potential new customers
  • Follow up with internal departments to expedite customer requests
  • Analyze and respond to customer inquiries
  • Open and process tier one support tickets
  • Assist existing customers with billing and service issues
  • Identify business opportunities and refer to sales team

Desired Background, Skills, Traits:

  • Previous customer service experience
  • Self-directed and proactive with ability to prioritize and multitask
  • Comfortable with numbers, basic math, customer interaction and Microsoft Office Suites
  • Excellent time management and organization
  • Superb communication skills, with excellent listening ability
  • Can write concise, effective business emails
  • Able to resolve challenges and escalations with diplomacy
  • Detail-oriented
  • Ability to maintain a positive attitude
  • Eagerness to learn and grow as a professional
  • Prior experience with SalesForce or other CRM platforms, preferred
  • Able to excel in a fully digital, tech-driven environment
  • Above average typing speed and accuracy
  • Bilingual applicants are highly desired
  • AA or BA/S degree is appreciated
  • Must be able to work one weekend day per week as part of regular schedule, some holidays, and early mornings

Our Michigan office is located in Norton Shores.

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