Front Desk Agent

2 months ago


Charlotte, United States Summit Hospitality Group Full time

Job Type

Full-time

Description

The Dunhill Hotel is seeking a Front Desk Agent. The front desk agent serves as the first point of contact for arriving guests.

General Requirements:

  • Must approach all encounters with guests and team members in a friendly, service-oriented manner
  • Able to communicate effectively with other departments as necessary
  • Well-groomed, professional appearance
  • Verify daily revenue activities and occupancy status
  • Enter detailed information regarding daily transactions into necessary reports for accounting purposes
  • Check guests in and out of the hotel according to hotel standards
  • Maintain accurate data in computer property management system
  • Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information
  • Take, modify, and cancel room reservations via telephone
  • Handle guest inquiries, requests, and complaints
  • Perform cashier duties, post charges to guest accounts
  • Communicate effectively with other departments as necessary
Candidates must successfully complete a drug screen and background check in order to be eligible for hire.

Work Remotely
  • No
Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Holidays
  • Weekends as needed
Education:
  • High school or equivalent (Preferred)
Experience:
  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)
Shift availability:
  • Night Shift (Preferred)
  • Day Shift (Preferred)

Work Location: In person

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