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Senior Mobility Specialist
2 months ago
Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have...
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and a full benefits package including a 401K match
- Hybrid/Remote work environment depending on candidate location within the US
An excellent career opportunity is currently available for a Senior Mobility Specialist reporting to Aires West Coast Region.
This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.
Position Responsibilities:
- Counsels transferees on policy benefits.
- Coordinates household goods services and family services.
- Counsels and assists transferees with expense submission.
- Collaborates with internal teams to ensure services are delivered accurately and timely.
- Acts as a mentor and subject matter expert to less senior staff.
- Provides transition file support to team when caseload distribution is required.
- Participates in ongoing training initiatives to stay current on new systems and processes.
Required Qualifications:
- High School Diploma/GED required; Associate's or Bachelor's degree preferred
- 5+ years of mobility consulting experience
- 5+ years of customer service experience providing service through the telephone and via email
- CRP & GMS certifications preferred
Additional Qualifications:
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
EOE AA M/F/Vet/Disability
