IT Support Specialist Business Client Support MSP Environment

2 weeks ago

Grand Rapids, United States TeamLogic IT Full time

IT Support Specialist Business Client Support (MSP Environment) TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through. If you enjoy troubleshooting, communicating clearly, and helping people get back to work, you'll fit right in. What You'll Do: Serve as the first response for client support tickets via phone, email, and web portal. Diagnose and resolve issues involving: Windows 10/11 workstations Microsoft 365 accounts, licensing, Teams/SharePoint access Printing, user access, MFA, and basic networking issues Configure and deploy new user laptops/workstations. Use NinjaOne RMM and Autotask PSA to manage and document your work. Escalate more complex issues to the engineering team when appropriate. Occasionally visit local client sites for installs or hands-on support. What You Bring: Required: 13 years of professional IT support experience (service desk or equivalent). Familiar with ticketing workflow and communicating with non-technical users. Understanding of networking basics (IP, DNS, DHCP, gateways). Organized, reliable, and able to follow through on open requests. Valid driver's license and ability to support clients locally. Strongly Preferred: MSP or multi-client IT support background CompTIA A+ (or willingness to earn within 90 days) Experience with Microsoft 365 Admin Center or Entra ID user management Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.) This is not a trainee role. Prior professional IT support experience is required. Compensation & Growth: $24$27 per hour, based on experience Certification reimbursement and paid professional development Growth path toward Client Service Technician ? Systems Engineer ? Technology Advisor Team culture based on consistency, accountability, integrity, and care Our Core Values: Compassionate Personalized Committed Secure Reliable Excellent Servanthood We show up. We take responsibility. We follow through.

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