Director of Customer Engagement
2 weeks ago
Join Our Team in Denver, CO
Are you a dedicated professional who excels at creating exceptional customer experiences? Do you thrive in a collaborative environment that presents new challenges daily? If this sounds like you, we have an exciting opportunity for you in Denver, CO.
Overview
As a Manager, you will lead our Customer Engagement Programs team, driving strategic initiatives to enhance customer satisfaction. Your creativity and leadership will play a key role in shaping how we engage with our customers and ensure their journey with us is memorable.
Responsibilities
Lead cross-functional initiatives to improve customer experiences at all touchpoints.
Collaborate with teams to execute customer engagement programs seamlessly.
Define KPIs and metrics to evaluate program effectiveness.
Provide data-driven insights to support continuous improvement efforts.
Establish operational priorities for the team, focusing on efficiency and collaboration.
Develop communication strategies to raise awareness of key initiatives.
Foster partnerships across departments to drive collective outcomes.
Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field (Master’s degree preferred).
7-10 years of experience in program management or customer engagement, preferably in the technology sector.
Strong grasp of customer lifecycle management principles.
Excellent communication, presentation, and interpersonal skills.
Leadership experience with a talent for inspiring and motivating teams.
Analytical mindset with a passion for data-driven decision-making.
Ability to thrive in a dynamic environment and adapt to change.
Why Choose Us
Competitive compensation package with annual salary and incentive compensation.
Comprehensive benefits, including medical, dental, vision, disability, and life insurance.
Flexible time off, paid holidays, commuter benefits, and wellness programs.
Adoption and parental leave benefits to support your family.
Inclusive workplace where everyone can grow and succeed.
Join our team and be part of creating exceptional customer experiences
Employment Type: Full-Time
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