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Parts Advisor

5 months ago

Sunnyvale, United States Price Family Dealerships Full time

$17.95-$35.00 per hour

Duties and Responsibilities:

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Follows up on back-ordered parts.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices and special-order parts.
  • Keeps front and rear counter areas clean and uncluttered.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
  • Other tasks as assigned.
Requirements

Qualifications:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Working Conditions:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.


Salary Description

$17.95-$35.00 per hour