Customer Service Representative

3 days ago


Jackson, Tennessee, United States CarMax Full time

**Job Overview**

CarMax, the way your career should be.

We are currently seeking a highly motivated and experienced Customer Service Representative to join our team in Jackson, TN. This is a unique opportunity to work in a fast-paced retail environment where you will have the chance to build strong relationships with customers and drive sales growth.

As a Customer Service Representative, you will be responsible for providing exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications. You will also conduct vehicle condition assessments, check in and receive vehicles that are shipped to CarMax, and perform various administrative duties.

**About the Role**

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential.

**Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment

Estimated salary: $40,000 - $60,000 per year, depending on experience.



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