Patient Services Representative

2 months ago

St Paul, United States Pediatric and Young Adult Medicine Full time

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a full-time position working M-F from 8:00 am - 5:00 pm and Saturday's from 8:00 am - 12:00 pm (on a rotating basis). This role will primarily support St. Paul, but may float to Eagan and Maplewood as needed.

Pediatric and Young Adult Medicine is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym Discounts and more.

Essential Functions:

  • Greets all patients that enter the clinic within a reasonable amount of time
  • Obtains all demographic and billing information to assist in accurate and timely billing procedures
  • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
  • Answers phones within a reasonable amount of time
  • Schedules appointments
  • Reviews Provider's schedules on a daily basis for days off and schedule flow
  • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
  • Fully participate and contribute to the patient centered health care
  • Any and all other duties as assigned
Education and Experience Requirements:
  • High School diploma/GED or equivalent
  • Customer service experience, telephone skills, and Windows computer skills
  • Working knowledge of clinical front desk preferred
Essential Requirements:

Ability to:
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
  • Integrity- Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
  • Clinic/office setting
Notes
  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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