Learning and Development Manager

4 weeks ago

Philadelphia, United States City Year Full time
Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview
Position Details:
•Compensation for this position is in the $50,000 to $55,000 range.
•This position is hybrid: At least 3 days/week in-person in the Philadelphia office or school-house visits to observe and support learning and training.

Position Overview:

The Learning and Development Manager (LDM) oversees the successful execution of the Student Success Coach (SSC) Learning and Development strategy by coordinating the scheduling and implementation of site learning activities. The successful execution of the strategy will equip ~150 18-25-year-old SSCs with the necessary tools for delivering high quality service and interventions in our schools. The LDM will provide SSCs with support from their initial onboarding process and throughout their tenure. The LDM will work under the direction of the Senior Director, Learning and Instruction (SDLI) and will frequently coordinate with other Impact department staff (including director and executive level staff), to ensure that SSCs have a positive and meaningful learning and development experience.

Job Description
Manage Learning and Development (L&D) Calendar and Logistics - 45%
  • Oversee planning and logistics for learning sessions and special learning events, including Service-Learning Institute, a 3-week summer training series designed to launch the SSC service year introducing them to their service and experience with City Year; Mid-Year Summit (3 days); Learning & Development days (LDDs), and training for Mid-Year SSCs
    • Collaborate with internal staff and external partners to deliver properly sequenced and reviewed training sessions
    • Secure internal or external training space
    • Ensure proper training space set-up and break-down
    • Ensure materials and supplies are in the right place at the right time
    • Manage contract execution and payments; oversee use of department procurement card
  • Oversee yearlong learning and development logistics for Senior and Second Year SSCs, two cohorts of SSCs returning for a second year of service
  • Identify, build, and maintain relationships with key stakeholders (e.g. trainers, venues) in the Philadelphia area who will support the L&D program and provide high quality learning opportunities to SSCs
  • Maintain the database of site learning information (e.g. trainers, venues, evaluations, best practices)
  • Support the overall execution of the site learning team strategy through additional activities as needed
  • Create and maintain systems to manage the L&D procurement card, purchasing event supplies, and contracts and invoices from partners
  • Oversee supply management and inventory
  • Support L&D and instruction yearlong budgeting process
Lead Content Management, Communication, and L&D Compliance - 25%
  • Ensure learning content is posted and available to audiences; manage archived content
  • Manage permissions and updates of all posted learning content
  • Develop and implement a communication plan that aligns with the learning calendar and provides learning and development updates to the site
  • Oversee the process for completing L&D compliance trainings and certifications such as CPR, Mandated Reporting, Positive Workplace, Student Data Privacy, etc.
  • Maintain inventory of afterschool programming curriculum
  • Research and coordinate educational and learning opportunities for SSCs
  • Create and update SSC calendar for tracking blackout dates and key site holidays
  • Curate content for and send weekly SSC newsletter to ensure alignment of information and access to resources
Impact Department Learning Cycle - 20%
  • Lead annual learning cycle to enhance the evaluation of the L&D program and ensure that it meets the needs of SSCs, partners, and program staff
  • Organize and support the presentation of information (e.g. training evaluations) to inform the learning cycle process
  • Organize the sharing and application of insights from the learning cycle
  • Support site participation in Headquarters-led learning; gather and share feedback
  • Seek out, document, and share promising practices in learning
Organizational Initiatives and Site Support - 10%
  • Engage in structured discussion and training on diversity, inclusion, equity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site
  • Partner with City Year Philadelphia's departments and staff to ensure that site-wide goals are met, including, but not limited to, the SSC applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees.
  • Attend overnight conferences as needed
  • Participate in relevant network-wide meetings and calls; provide insight, feedback, and collective problem solving
  • Support school teams directly through quarterly visits
  • Take part in bi-monthly national L&D calls to further cross-site relationships and innovate our work
  • Support in training (i.e. Academic Academy, SLI, Mid-Year Summit) as a facilitator, feedback cycle creator, and content manager
  • Participate in site-wide events throughout the year, including Back to School Block Party, MLK Day, Red Jacket Gala, and Graduation
  • Additional responsibilities as needed, including department or site-wide special projects
What You'll Bring
We know that hardly anyone 'checks ALL the boxes' on job requirements, and that's okay If many of the items listed below describe you and your experiences, we're excited to talk with you and encourage you to apply. We'd like to get to know the person behind the resume. Please submit a thoughtful cover letter (1 page is just fine) that explains how your skills, knowledge, and experiences are assets to this position and the team.

Skills, Knowledge, and Experiences
  • 2+ years project management and/or event planning experience
  • 1+ year leading, coaching, and/or training young adults, preferably aged 18-25
  • High school degree or GED required
  • Knowledge of large urban education systems serving predominantly Black students and communities, experience working in a school setting a plus
  • Efficient time management skills; ability to manage multiple highly detailed projects and tasks simultaneously and to think critically
  • Experience developing and executing professional development and engagement activities for young adults, volunteers, and/or peers
  • Strong ability/initiative to work independently and collaborate/communicate with folks with diverse needs, expectations, and perspectives, including those not in direct line of authority
  • Awareness of, commitment to, and experience with promising workplace practices grounded in diversity, belonging, inclusion, and equity (DBIE)
  • Ability to excel in an energetic, entrepreneurial, and rapidly changing workplace
  • City Year and/or AmeriCorps experience, a plus but not required
Attitude Essentials
  • Passion for people, education, and youth development
  • Enthusiasm for and commitment to excellent customer service
  • Growth mindset when problem-solving and strengthening existing or building new systems
  • Attention to details that matter
  • Commitment to teamwork


Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

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