Guest Service Expert

5 days ago

Spring Branch, United States Marriott International Inc Full time
Additional Information
Job Number24186449
Job CategoryFood and Beverage & Culinary
LocationJW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States, 78261VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The JW Marriott San Antonio Hill Country Resort & Spa is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. Through Rouxbe's self-paced online platform and culinary training curriculum, Marriott associates with all levels of culinary experience will have access to hundreds of well-designed and visually appealing lessons they can immediately apply to their jobs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Guest Service Expert>

    4 months ago

    Spring, United States Smashburger Full time

    Smashburger - 225 Cypresswood Dr Ste. C [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize...

  • Guest Experience Expert

    2 months ago

    Spring, United States Marriott International Inc Full time

    Additional Information Front Desk Agent Job Number 24161876 Job Category Rooms & Guest Services Operations Location The Woodlands Waterway Marriott Hotel & Convention Center, 1601 Lake Robbins Drive, The Woodlands, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Experience Expert

    1 month ago

    Silver Spring, Maryland, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Woodlands Waterway Marriott Hotel & Convention Center. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.Key ResponsibilitiesProcess operational needs and...

  • Guest Service Team Member

    1 month ago

    Spring Branch, United States Wingstop Full time

    Wingstop - 322 Singing Oaks - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Support Associate

    1 month ago

    Silver Spring, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Service Support Expert to join our team at Marriott International Inc. As a key member of our food and beverage operations, you will play a critical role in ensuring seamless service delivery to our guests.Your primary responsibilities will include providing exceptional support to our...

  • Senior Mobile Expert

    3 weeks ago

    Spring Branch, United States KCI Wireless Full time

    Job Title: Senior Mobile ExpertAs a Senior Mobile Expert at KCI Wireless, you will be responsible for delivering exceptional customer service and driving sales within our T-Mobile locations. Our Senior Mobile Experts are encouraged to bring their unique personality to fulfill the T-Mobile experience.Key Responsibilities:Provide optimal solutions to customer...

  • Guest Services Representative

    2 months ago

    Spring, Texas, United States Embassy Suites Woodlands Full time

    Position Overview:As a vital member of the Embassy Suites Woodlands team, you will contribute to creating unique and memorable experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring their comfort and satisfaction while providing essential information about...

  • Guest Service Ambassador

    3 weeks ago

    Olive Branch, Mississippi, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.Key ResponsibilitiesProvide...

  • Guest Service Supervisor

    3 weeks ago

    Spring, Texas, United States Global Partners Full time

    Join Our Team as a Guest Service SupervisorWe are seeking a highly motivated and customer-focused Guest Service Supervisor to join our team at Global Partners LP. As a key member of our team, you will be responsible for delivering exceptional guest experiences while ensuring the smooth execution of all store-level tasks.Key Responsibilities:Supervise...

  • Guest Service Ambassador

    2 weeks ago

    Olive Branch, Mississippi, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we're seeking a skilled Guest Service Representative to join our team. As a key member of our bakery, you'll be responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.Key Responsibilities:Provide genuine warmth and helpful...

  • Guest Service Team Member

    1 month ago

    Spring, United States Wingstop Full time

    Wingstop - 6603 Spring Stubner Rd Ste 105 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Guest Service Representative

    3 months ago

    Olive Branch, United States Nothing Bundt Cakes Full time

    Location: Full-time and Part-time positions available Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) Guest Service...

  • Guest Service Representative

    4 weeks ago

    Olive Branch, United States Nothing Bundt Cakes Full time

    Replies within 24 hours Location: Full-time and Part-time positions available Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt...

  • Guest Service Team Member

    1 month ago

    Olive Branch, United States Wingstop Full time

    Wingstop - 7465 Goodman Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Services Representative

    4 weeks ago

    Silver Spring, United States Trinity Health Full time

    The Guest Services Representative (GSR) supports the Mission of Trinity Health and Holy Cross Hospital by creating a positive first impression of the organization by greeting, welcoming, andassisting patients, visitors, and staff in a friendly and ho Guest Service, Representative, Guest, Retail, Healthcare

  • Customer Service Representative

    3 weeks ago

    Spring Branch, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopWe are seeking a skilled Guest Service Team Member to join our team at Wingstop. As a key member of our restaurant team, you will be responsible for delivering exceptional customer experiences by:Providing authentic, positive, and genuine interactions with guestsGreeting guests, answering phone calls, and taking...

  • Guest Service Representative

    5 months ago

    Spring, United States Tide Cleaners Full time

    Guest Service Representative - Reports To: Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our...

  • Guest Service Representative

    1 week ago

    Spring, United States Tide Cleaners Full time

    Guest Service Representative Reports To: Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers....

  • Guest Services Representative

    1 month ago

    Silver Spring, United States Trinity Health Full time

    Trinity Health - 1500 Forest Glen Rd [Front Desk Agent / Concierge] As a Guest Services Representative at Trinity Health, you'll: Be responsible for greeting, welcoming, and assisting patients, visitors, and staff in a friendly and hospitable manner; Manage and direct phone calls to appropriate departments; Provide information and guidance on hospital...

  • Customer Service Representative

    3 weeks ago

    Spring Branch, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering exceptional experiences to every guest who walks through our doors. Your responsibilities will include:Greeting guests and providing a warm welcomeAnswering phone calls and taking ordersDelivering orders and ensuring guest...