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Outpatient Specialty Services Supervisor
2 months ago
EMPLOYER-PAID PENSION PLAN ( NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE.
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:
Supervises the clinical technicians/specialists and office support staff at assigned outpatient specialty clinics. Manages the day-to-day activities of all support staff including: staff development, evaluating technician performance, assists in various activities of the departments. Oversees daily operations, prepares status, statistical and performance improvement reports and ensures that office activities are completed in a timely manner.
Education/Experience:
Equivalent to graduation from high school and four (4) years of experience working in a specialty medical clinic, of which one (1) year was in a supervisory or lead role.
* 1+ years of experience with Epic and Epic Reports.
Knowledge of:
Supervisory theories and principles; office management practices and procedures; general anatomy, medical terminology; UMC policies and procedures; policies and regulations governing area of assignment; computer hardware and software applicable to operations; business arithmetic; correct business English, including spelling, grammar and punctuation; basic budgetary practices and terminology; patient rights; department and hospital safety policies and procedures.
Skill in:
Applying customer service techniques; principles of supervision; conflict resolution techniques; preparing payroll and attendance documents; reviewing and auditing the work of staff; resolving complex problems in area of assignment; preparing departmental reports and performance improvement reports; listening; writing reports and conference materials; organizing work and managing multiple tasks simultaneously; applying wound procedures, such as splinting, bandaging; using electric hand tools; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating effectively in both oral and written forms; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; contributing effectively to the accomplishment of team of work unit goals, objectives and activities; efficiently, effectively and safely using equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical clinical setting and use standard equipment, stamina to stand and/or walk for extended periods of time, vision to read printed materials and VDT screens, hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
