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VP of Risk and Control

2 months ago

Jackson, United States Hope Credit Union Full time
HOPE Overview

Recognized as one of the largest, and most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized.

About the Role

The VP of Risk and Control Officer is a detail-oriented risk professional with a risk management background, who stays abreast of developments within their own field and contributes team and organizational goals. The primary purpose of this role is the development and execution a Quality Assurance and Quality Control program within HOPE's organization. This position is located in MS, AR, LA, TN, AL.

Responsibilities:

Key Tasks

  • Interface with Internal and/or External Audit regarding mortgage function (pull files; deliver files; research issues; manage action plans).
  • Compliance Tasks within mortgage group: timeliness of loan appraisals, annual HDMA filings.
  • System administrator for core mortgage systems (Blend and Meridian link). Troubleshoot issues and manage permissions and access.
  • Establish sustainable controls and monitoring methodologies to ensure process quality and effectiveness of controls.
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Collaborate and advise on the development of new product and service offerings, systems, and vendors assessing their overall risk and impact to the execution of the operations supervisory model.
Regulatory Compliance
  • Oversee the key mortgage platform vendors (adherence to the contract)
  • Extensive interaction with regulatory agencies and proven ability to manage regulatory relationships.
  • Monitor Key Risk Indicators and report on negative/adverse trends in Business Line.
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
  • Interfacing with regulators and effectively assessing control structure to identify potential areas of weakness or opportunity.
Culture Management
  • Customer Satisfaction Surveys: company will send survey with all members with loans. Level of service questions. Identify process/people issues. The team will manage and analyze survey results. Cascade to operational units.
  • Acting as a servant-minded leader to identify, lead, train, mentor and develop team
  • Collaborate with first- and second-line teams, as well as Operations & Technology (O&T), to investigate and resolve control issues.
  • Ensure awareness in the Business Line of risk frameworks, policies and standards.
  • Educate and provide guidance to business leaders and process owners on required Operational Risk Management policy adherence and contributing to the end-to-end development of controls to mitigate risks.
Competencies/Skills
  • Passionate about economic opportunities and has a balance of persistence and patience to contribute to HOPE's mission and to guide innovation
  • Bachelor's degree preferred or equivalent 10+ years of leadership work experience.
  • 10+ years of experience in compliance or risk management within financial services.
  • Demonstrated experience executing risk projects across multiple business lines offering a wide variety of financial services products and services.
  • Demonstrated ability to forge solid relationships with senior management interdepartmentally and cross-functionally.
  • Expert in data analytics, manipulation, aggregation, integration, and reporting (e.g., can identify anomalies within large sets of data)
  • Up to 25% travel may be needed.
Preferred:
  • Internal or external audit experience.
  • MBA, CIA, CPA, or other risk management designation.
  • Expert in data analytics; excel, access, tableau etc.
Work Environment
  • Employee spends much of the time in the office environment, generally accessible to internal colleagues and external customers
  • Employee spends time traveling to remote locations
  • Noise level in the work environment is usually moderate
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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