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Senior Retail Sales Associate

2 months ago

Missoula, United States AutoZone Full time

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance with AutoZone expectations by Living the Pledge every day. Position Responsibilities

Provides WOW Customer Service Ensures assigned store tasks are completed in a timely manner on the assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environment including PPE (Personal Protective Equipment) Maintains store appearance and merchandising standards as directed Ensures that merchandise is restocked and placed in their respective areas Utilizes ZNET to help customers locate merchandise or find suitable alternatives Maintains product knowledge and current promotions through AutoZone systems and information sources Practices GOTTChA and assists with the installation of wipers blades, batteries, and light bulbs Utilizes OBDII to read codes from customers’ automobiles Ability to diagnose automobile problems and recommend solutions Communicates with managers regarding customer concerns and employee matters Actively engaged in developing more effective customer service skills Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations Position Requirements

High School diploma or equivalent Basic knowledge of automotive parts is required Excellent communication and decision-making skills Ability to lift, load, and deliver merchandise Ability to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts

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