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Patient Services Representative

3 months ago

Minneapolis, United States Twin Cities Orthopedics Full time

The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic.

This is a full-time position working M-F between the hours of 6:00 am - 5:00 pm out of our Edina Crosstown location.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Greets all patients that enter the clinic within a reasonable amount of time
  • Obtains all demographic and billing information to assist in accurate and timely billing procedures
  • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
  • Answers phones within a reasonable amount of time
  • Schedules appointments
  • Reviews Provider's schedules on a daily basis for days off and schedule flow
  • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
  • Fully participate and contribute to the patient centered health care
  • Any and all other duties as assigned
Education and Experience Requirements:
  • High School diploma/GED or equivalent
  • Proficient in Microsoft Word, Outlook, and Excel
  • Customer Service experience required
  • Administrative or Medical Office experience preferred
Essential Requirements:

Ability to:
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic during business hours
  • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
  • Clinic setting
Notes
  • Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.