Client Advisor, Fashion Accessories

4 weeks ago

Beverly Hills, United States Neiman Marcus Group Careers Full time
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the Client Experience

•Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with
a positive attitude
•Connect with clients in a friendly and meaningful way
•Makes every client interaction a personal and seamless experience
•Exhibits behaviors that support client satisfaction goal (KPI)
•Maintains a customer-centric mentality, serving the client whenever, wherever, and however
•Demonstrates timely follow-up and follow-through on customer requests and commitments
•Promotes the benefits of the InCircle program and opens new accounts
•Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside,
alterations, restaurants, beauty)
•Anticipate the customer's needs
•Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

•Educates self and client on merchandise, events, promotions, policy and services
•Demonstrates expert styling and brand knowledge, curious about all categories in the store
•Understands how to showcase product differently based on if a client is remote or in-person
•Recommends merchandise in person and digitally based on product knowledge and client
preferences, regardless of department or channel
•Takes an omnitude approach to identify and recommend merchandise across all channels; leverage
omni-channel and fleetwide inventory
•Utilizes selling tools and digital store technology to sell across all channels effectively
•Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

•Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal
business
•Cultivates the client relationship through personalized connection (emails, texts, looks)
•Acquires and build client base primarily through forming relationships with new clients and retaining
loyal clients through spend and frequency of trips

Job Description

•Ability to strategize own business and be self-motivated; takes initiative to increase individual
productivity through wardrobing, successful outreach and technology usage
•Utilizes digital tools and social media to connect with clients and drive intentional traffic
•Leverage gifting and elevated experiences to drive loyalty and spend
Champion Operational Excellence
•Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans
fitting rooms, returns merchandise back to other departments)
•Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

•Actively creates a positive work environment through teamwork and collaboration
•Readily shares product knowledge and expertise with others
•Partners with others to provide best client experience
•Maintains positive working relationships through the company

Qualifications

•Motivated and results-driven with a proven ability to set and achieve sales goal
•Exceptional with technology and has experience selling to clients using digital tools
•Has the tenacity and creativity to connect with customers throughout the selling journey
•Styling, fashion and/or fashion retail experience preferred
•Commission sales experience preferred
•High School Diploma / equivalency required
•Associates must be willing to work a flexible schedule based on business need, which will include
evenings, weekends, and holidays

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