Medical Call Center Representative

2 weeks ago


Asheville, United States Premier Pain Solutions Full time

We are seeking a highly motivated and customer-oriented Medical Call Center Representative to join our healthcare clinic team. As a Medical Call Center Representative, you will be responsible for providing exceptional customer service to patients and their families over the phone.

Responsibilities:

  • Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
  • Schedule appointments and follow up with patients regarding their upcoming appointments.
  • Provide accurate and detailed information about clinic services and procedures.
  • Document patient interactions and maintain accurate records in the clinic's database.
  • Collaborate with other clinic staff to ensure patient needs are met in a timely and efficient manner.
Requirements
  • High school diploma or equivalent
  • Previous experience in a call center or customer service role preferred.
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in computer skills and ability to learn new software quickly.
  • Knowledge of medical terminology preferred.


If you are a team player with a passion for helping others, we encourage you to apply for this exciting opportunity to join our healthcare clinic team as a Call Center Representative.
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