Warranty Manager

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Warranty Manager.

Position Summary:

The Warranty Manager is responsible for overseeing operations for all Warranty Department activities and personnel . Maximizes the recovery of warranty expense through the accurate and timely submission of warranty claims to positively affect the company's bottom line. Interfaces with Parts, Sales, Service.

Primary Responsibilities:

This position mandates that the employee be able to perform all the following functions:

• Monitor, on a regular basis, the warranty claims operation and the Product Analyst's productivity levels;
• Establish guidelines and controls to maintain warranty claim processing accuracy;
• Control and minimize outstanding claims receivables;
• Monitor, assist, and ensure the proper and timely processing of claim work orders;
• Oversee the completion and receipt of Delivery Service Records to ensure liabilities are met;
• Work with Caterpillar to ensure timely completion of all Product Improvement service letters by advising all service branches of service letter introduction and related machine population;
• Ensure accuracy of Warranty Sales Information forms received, match against Delivery Service Records received and enter related warranty information into DBS;
• Strive for maximum return on claim writing efforts by searching out negative trends through self-audit process and reinforcement of established procedures;
• Investigate alternative methods to improve claim submission and payment;
• Review all partially paid claims for possible resubmittal to the factory;
• Work closely with the District Tech Representatives and service departments on all goodwill related issues;
• Stay informed of product problems and assist in solving them with all personnel;
• Plan for and direct the warranty audits for both Engines and Construction;
• Complete, or assist in the completion of, special requests and projects as received;
• Assist in prioritization and completion of group tasks;
• Respond to changing priorities and responsibilities in a timely manner;
• Work with District Tech Representatives and CBEC Management to implement Caterpillar and dealer defined programs;
• Maintain a positive approach when dealing with subordinates, press for improvement in skill sets;
• Find productive ways to instill changes in attitudes and approaches for the tasks at hand;
• Encourage professional development of all group members;
• Provide new challenges and opportunities for learning in the work place;
• Ensure all group members are well rounded in warranty processes and can function without direct supervision;
• ... Other functions as assigned by necessity.

• Review, approve or deny work orders of the sales/service departments for claim viability, research warranty coverage to include repeat failures through the Caterpillar DBS system.
• Utilize Caterpillar warranty guides, Allied vendor guides, parts books, and Caterpillar literature through on-line programs and the Caterpillar SIS, SIMS and Warranty menus.
• Possess ability to extract failure analysis from service reports and job closing summaries to assure maximum dollar recovery on all claims.
• Develop and implement warranty training for Service departments.
• Work with Sales, Parts and Service departments to provide solutions to interdepartmental challenges affecting the smooth operation of the company.
• Interface with other departments, as necessary, to ensure the continued operation of warranty related information in DBS.
• Develop, prioritize and complete special projects as needed.
• Act as a champion for Continuous Product Improvement both within the department and within the company.
• Act as a champion for improvements to the company culture to help attract and retain talented individuals.

Skills / Knowledge / Qualifications:

• Exceptional mechanical aptitude
• comprehensive understanding of Company policies and procedures, work order system, machine history files and the Caterpillar DBS warranty module as it relates to all lines of business.
• Possess ability to problem solve issues with all manufacturers, and internal management/supervisory personnel.
• Work closely with all technicians and supervisory personnel as it relates to warranty requirements and the scheduling of training for newly assigned personnel.
• Must be familiar with Microsoft products and be able to design and run reports as required for special projects.
• The incumbent must possess strong interpersonal and communication skills.
• Must have at four (4) to six (6) years of experience in Warranty Administration (Caterpillar dealer or similar OEM) preferred.
• Must have a degree in Accounting, Management or a related field or an equivalent combination of training and experience acceptable to the company.
• Should have a strong foundation in Management either by coursework taken or by experience to assure exceptional understanding in dealing with all staff personnel and their related responsibilities and requirements.
• Must possess a thorough understanding of how the daily processing functions affect the profitability of the organization.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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