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Customer Service Representative
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Patient Services Representative
1 month ago
Location: Appleton, WI Job Id: 161 # of Openings: 1 Ear, Nose and Throat Specialists of Wisconsin is growing and we have room for you, offering an environment where everyone knows the value of a healthy work-life balance We are one of the largest ENT practices in the state, with locations in Appleton, Neenah, Oshkosh, Chilton, and Berlin. Our culture is supportive, collaborative, and people-centric, where employees are heard and valued Our work environment includes: Autonomy Growth opportunities On-the-job training Casual work attire Relaxed atmosphere Company perks Call Center and Front Desk Responsibilities: Answer multi-line telephone calls in a calm, polite, and professional manner, providing excellent customer service in a timely fashion. Schedule appointments for ENT, Allergy, and Audiology providers. Enter patient data in the EMR, ensuring accurate and current information. Enable patient portal and messaging. Prep charts to ensure accuracy and readiness for check-in. Confirm appointments booked online. Greet patients at front desk with welcoming warmth. Verify patient demographics and information is correct. Scan insurance cards and paperwork as necessary. Assist patients with kiosk for check-in as necessary. Assist with minor registration and guardianship paperwork. Communicate with team via EMR, e-mail, and Microsoft Teams when needed. Keep reception area in neat and orderly condition. Qualifications: High school diploma or equivalent. Minimum 1-year experience in an office environment, preferably in healthcare. Full-time (32-40 hours/week) availability Monday-Friday. Position is primarily located in our Appleton call center, but must be willing to occasionally work in reception and travel to other clinic sites in the Fox Valley area. If you enjoy a fast-paced environment, a welcoming, supportive team-based atmosphere, flexibility, and autonomy, then this may be the role you've been looking for Company Benefits: Generous paid time off, accrued immediately. Schedule flexibility. Individual and family health care benefits. 401(K) tax-sheltered annuity plan (including year-end profit sharing). Company-paid short term and long-term disability benefits. Holiday pay, including a personal “floating” holiday. Apply today and be a part of a team where employees matter the most Ear, Nose & Throat Specialists of Wisconsin, SC #J-18808-Ljbffr
