![ati](https://media.trabajo.org/img/noimg.jpg)
End User Experience Manager
2 months ago
Proven to Perform.
From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us.
ATI is seeking an End User Experience Manager to join the Enterprise End User Services Digital Technology (IT) team. This role will be located in Cudahy, WI and will require minimal travel to support our Forged Products business.
Reporting to the Sr. Director, Infrastructure End User Services, the End User Experience Lead is a member of our Infrastructure and Technology Shared Services organization. The primary responsibility of this position is to lead a local team supporting the Forged Products business unit. This includes all aspects of user and infrastructure support including deskside, mobility, telecommunications, and collaboration technologies. This is a player-coach role that will require hands on activity as well as collaboration with our enterprise EUX team.
A successful candidate for this position is an outgoing and experienced problem solver, influencer, collaborator, and communicator who can navigate and successfully deliver against initial change resistance; and is able to provide proactive support to regional managers and individual contributors located within a geographically disperse global manufacturing environment. A "consultative" mindset with an eye on continuous improvement will be key.
The candidate will also be required to provide leadership and mentorship (a player/coach model) to FP-based EUX team members and serve as primary point of contact to the Sr. Director. In this role, the candidate will be called upon to provide feedback and performance review information on team members supporting FP EUX.
You will partner remotely with other Infrastructure End User Services professionals, as well as Infrastructure operations ensuring smooth transition and execution of work, technology adoption and a world class user experience.
As an internal service provider to the rest of our Digital, IT, and OT functions, you must be a team player and focused on the overall success of ATI's digital transformation and business strategies. A passion for customer service and experience working in support of executive level customers is critical.
Additional Responsibilities:
Serve as "first point of contact" for all DT related matters with Forged Products leadership team.
Provide first and second line support via various channels (MSTeams, email, in-person, chat, ticket queues, etc.) for the international offices and for Enterprise when available.
Manage, interact, and coordinate with 3rd party vendors who may come on-site to service DT Infrastructure owned assets such as servers, phone systems, security cameras, badge systems or low-voltage electrical (network copper/fiber)
Understand and utilize help desk software (ServiceNow) to manage and prioritize work activity.
Execute IT Service Management (ITSM) principles and best practices, as guided by management.
Provide input to the development of Policies and Procedures driving standards and monitoring adherence across the corporation.
Work closely with the End User Experience team to accelerate the adoption of modern workplace technologies and improve the user experience while maintaining world class support, processes, and standards.
Help define continuing evolution of end user experience technologies and support to meet the changing business needs of the enterprise.
Frequently deals with IT vendors and suppliers, cloud services, and outsourcing agencies to enable and deliver the digital strategy.
Maintains relationships with all other external stakeholders.
Stays informed regarding the latest IT sector happenings and industry best practices.
#LI-CT1
Basic Qualifications
Bachelor or associate degree in information technology or related discipline from an accredited college, program, or university.
At least 5 years of end-user infrastructure technology experience with demonstrated end user support responsibility.
Or
In lieu of a bachelor's degree, at least 8 years of end-user infrastructure technology experience in driving transformation within enterprise Information Technology
Preferred Qualifications
(In addition to Basic Qualifications)
Experience supporting director+ level customers.
Experience leading teams, which includes providing professional feedback and yearly reviews.
Experience supporting ITSM efforts.
Experience in the manufacturing, utility, or telecommunications industries.
Experience in a regulated industry, critical infrastructure sector or DOD contractor.
Relevant professional certification or accreditations.
Skills
Effective oral, written, and interpersonal skills with the ability to work collaboratively with cross-functional teams and stakeholders as well as engage both technical and non-technical groups.
Solid leadership capability or experience.
Possess the savvy to work across organizational lines within the company and influence key internal executives and business line directors.
Understanding of mobile device and MDM tools.
Working knowledge of network configuration and wireless connections.
In-depth knowledge of desktop/laptop hardware and operating systems.
Basic understanding of IT security, network protocols, firewall, VPN, remote access, etc.
Understanding of MS Exchange/AD to support account and group management.
Knowledge of audio/visual technologies.
We
thrive when the expectations are great, and the barriers are high. We're solving the world's most difficult challenges through materials science.
Our advanced, integrated process technologies and proven performers give us a tremendous competitive advantage. When customers systems need to fly higher, dig deeper, stand stronger, and last longer -- anywhere on, above or below the earth -- ATI is proven to perform.
*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
#J-18808-Ljbffr
-
Senior Identity
5 days ago
Cudahy, Wisconsin, United States InsideHigherEd Full timeAbout the RoleWe are seeking a highly skilled Senior Identity & Access Management Analyst to join our team at InsideHigherEd. As a key member of our Information Security Office, you will play a critical role in ensuring the confidentiality, integrity, and availability of our information resources.Key ResponsibilitiesLead the design, implementation, and...
-
Information Systems Security Analyst
2 months ago
Cudahy, United States Steel Partners LLC Full timeJob DescriptionLucas-Milhaupt, Inc is a progressive joining solutions company that fully engages our people, passionately embraces new ideas and proactively pursues transforming technologies. Lucas-Milhaupt is a global provider and leading producer of metal joining products and services for thousands of companies worldwide. Steel Partners Diversified...
-
Information Systems Security Analyst
1 month ago
Cudahy, United States Lucas-Milhaupt Full timeJob DescriptionLucas-Milhaupt, Inc is a progressive joining solutions company that fully engages our people, passionately embraces new ideas and proactively pursues transforming technologies. Lucas-Milhaupt is a global provider and leading producer of metal joining products and services for thousands of companies worldwide. Steel Partners Diversified...
-
Cybersecurity Systems Analyst
1 week ago
Cudahy, Wisconsin, United States Lucas-Milhaupt Full timeJob OverviewLucas-Milhaupt, Inc. is a forward-thinking provider of joining solutions, dedicated to fostering innovation and embracing transformative technologies. As a global leader in metal joining products and services, we cater to a diverse clientele worldwide.Company BackgroundLucas-Milhaupt, Inc. operates under the umbrella of the Steel Partners...
-
IT Technician
1 month ago
Cudahy, United States Lucas-Milhaupt Full timeJob DescriptionPosition Overview At Lucas, our focus is on our people – the key to our success. Our goal is to offer employees an unparalleled experience, with opportunities to grow and improve the quality of their lives and the lives of their families. This role works under the direction of the IT Network and Systems Manager to support the diagnosis,...
-
Cudahy, United States FedEx Full timeDescription Responsible for the movement of trailers to and from the unload / load doors and throughout the yard. May also be responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner. Essential Functions * Performs trailer switches defined...
-
Research Assistant V
1 week ago
Cudahy, United States Experis Full timeThe main function of the Research Assistant is to support our Fortune 500 client's Data and Transparency Partnerships team in its go-to-market efforts, as well as support the team’s partner outreach strategy for users of the company's research tools. Job Title: Research Assistant 5 Location: Remote-must work EST Pay Range: $40.00-45.00/hr What’s...
-
Account Manager
3 months ago
Cudahy, United States GFL Environmental Full timeWe are GFL Environmental Services. We are the only major diversified environmental services company in North America offering services in solid and liquid waste management. As a key member of GFL the Account Manager - US Industrial Sales will be responsible for enhancing client relationships and growing our market share. You will be relied upon to source new...
-
Compensation Processing Expert
3 days ago
Cudahy, Wisconsin, United States LHH Recruitment Solutions Full timeJob OverviewWe are seeking a dedicated Compensation Processing Expert to manage payroll operations. This role is essential for a well-established manufacturing firm and reports directly to the HR Manager. The ideal candidate will oversee the complete payroll cycle, ensuring accuracy in all financial components. Candidates with a minimum of three years of...
-
Salon Operations Manager
4 days ago
Cudahy, Wisconsin, United States Great Clips Full timeAbout the Role:We are seeking a highly skilled and motivated Salon Manager to join our team at Great Clips. As a Salon Manager, you will be responsible for leading a team of stylists and ensuring the salon runs smoothly and efficiently.Key Responsibilities:Lead and manage a team of stylists to achieve sales and customer satisfaction goalsDevelop and...
-
Pyrometry Operations Manager
11 hours ago
Cudahy, Wisconsin, United States ati Full timeJob SummaryWe are seeking a highly skilled Pyrometry Leader to join our team at ATI. As a key member of our operations team, you will be responsible for managing all thermocouple inventory for our plant, assisting in the maintenance of pyrometry records, and supervising personnel as needed.Key ResponsibilitiesInventory Management: Manage all thermocouple...
-
Safety and Quality Manager
1 week ago
Cudahy, United States NPS Holdings LLC Full timeJob Overview - As the Safety & Quality Manger you will be responsible for overseeing and managing all safety and quality assurance activities within the facility. The role ensures that all safety protocols are followed, quality standards are met, and continuous improvement initiatives are implemented to enhance operational efficiency and product quality. The...
-
Safety and Quality Manager
2 weeks ago
Cudahy, United States NPS Holdings LLC Full timeJob DescriptionJob DescriptionJob Overview – As the Safety & Quality Manger you will be responsible for overseeing and managing all safety and quality assurance activities within the facility. The role ensures that all safety protocols are followed, quality standards are met, and continuous improvement initiatives are implemented to enhance operational...
-
Machine Shop Plant Manager
3 months ago
Cudahy, United States Fidelis Holdings LLC Full timeJob DescriptionJob DescriptionMachine Shop Plant ManagerOverview: We are looking for a Plant Manager to run our machine shop in Cudahy, WI. The Plant Manager will be responsible for overseeing the overall operations and production processes in our manufacturing facility. The successful candidate will ensure efficient utilization of resources, adherence to...
-
Manufacturing Engineering Manager
2 months ago
Cudahy, United States Lucas Milhaupt, Inc Full timeJob DescriptionLucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in North...
-
Manufacturing Engineering Manager
1 week ago
Cudahy, United States Lucas-Milhaupt Full timeJob DescriptionLucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in North...
-
Manufacturing Engineering Manager
2 months ago
Cudahy, United States Lucas-Milhaupt Full timeJob Description Lucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in...
-
Manufacturing Engineering Manager
2 months ago
Cudahy, United States Lucas-Milhaupt Full timeJob Description Lucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in...
-
Manufacturing Engineering Manager
1 month ago
Cudahy, United States Lucas-Milhaupt Full timeJob DescriptionLucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in North...
-
Manufacturing Engineering Manager
2 weeks ago
Cudahy, United States Lucas-Milhaupt Full timeJob Description Lucas Milhaupt, Inc. ("Lucas" and/or "the Company") is the most diversified, vertically integrated brazing alloy producer in the United States. We melt, process and fabricate alloys, which allows us to offer our customers high quality product with shorter lead times and reduced risk to supply disruptions. With manufacturing facilities in...