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Information Systems
3 months ago
The vision of Marrakech Inc. is that each person we serve will live and work in the community and be accepted by their neighbors, co-workers, family, friends and acquaintances for their individual qualities and contributions.
SUMMARY
The Information Systems and Technology Substitute assists with Marrakech's current technology and fulfills various IT and systems needs, including end-user support for hardware and software, setting up, maintaining, and repairing computer systems and peripherals, internet and network connections, and telephone services. This role also involves developing databases, servicing remote locations, training staff, and maintaining records through help desk ticketing software and other documentation methods. Additionally, the Substitute works within multiple databases and electronic documentation systems, assists end users, enters confidential and time-sensitive data, and periodically audits systems to ensure accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide technical assistance and support either in person or remotely for incoming queries and issues related to computer systems, software, hardware, and electronic systems as part of help desk responsibilities during regular business hours.
- Maintain correct documentation in the form of the help desk ticketing system, inventory lists, etc., ensuring all hardware and/or accessories issues to or returned from staff is documented with a signed receipt.
- Assist in user adds, changes, and password resets for the agency phone system, and password resets for all systems.
- Assists with data entry and auditing of various electronic systems (Microsoft 365, Relias TMS, Dayforce HRIS, DoucSign, etc.)
- Assists with department projects for both IT and User Support
REQUIREMENTS:
- Must have own, insured vehicle for use for this position.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Knowledge and experience in supporting Microsoft technologies and user support preferred.
PROFESSIONAL COMPETENCIES:
- Organization Skills: This position must have strong organization skills to manage a variety of databases ranging in size and complexity. Time management is required as priorities will regularly shift and compete.
- Interpersonal Skills: This position works with people across the entire organization as well as external vendors. Good communication and customer service skills are essential to assist others as well as provide instruction on related processes.
- Reading and Writing Skills: The IT Specialist must be able to write well in order to document recommendations, submit clear tickets in related support portals. He or she must also be able to read well, including technical documents and other communications. The IT Specialist must be able to accurately determine user needs or technical solutions from what they read.
- Computer Systems Knowledge: The IT Specialist must have extensive knowledge in various computer and networking systems, which includes the ability to troubleshoot various computer and networking problems.
- Adaptability Skills: The IT Specialist must have the ability to work independently while following the policies and procedures of the IT Department, while also engaging additional resources, including the Director of IT, when appropriate. The IT Specialist must be able to adapt to changes in technology and work environment, and changes approach or method to best fit the situation. The IT Specialist must be willing to be flexible as far as work responsibilities and environment
- Organizational Knowledge: Extensive knowledge about the mission, philosophy, culture, programs, and strategic direction of the organization is essential to this position as these areas are integrated throughout many of our database systems, especially those related to electronic documentation and employee processes.
SCHEDULE: Varies
SALARY: $17.60 per hour, increasing to $18 per hour after 6-month introductory period
BENEFITS:
- Paid time off (PTO) and Dedicated Sick Time
- Paid Holidays
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
- Paid and Unpaid Leave for:
- Bereavement
- Jury Duty
- Disaster Relief Volunteer
- Family and Non-FMLA Medical Leave
- Military Leave
- Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
- External Employee Assistance Program (EAP) (for full time employees)
- 401K and Profit Sharing Plan
- Educational Benefits, Including:
- DSP Credentialing through the NADSP
- Tuition Reimbursement
- Tuition discounts at local colleges and universities
- Access to Various Voluntary Insurances and Benefits
- Staff Recognition Program
- Other Financial Benefits, Including but not limited to:
- Dayforce Wallet (On-Demand Pay)
- Marrakech's Homeownership Program
- Perfect Attendance Bonus Program
- Recruitment Referral Bonus
- Other Corporate Discount Programs
- Paid time off (PTO) and Dedicated Sick Time
- Paid Holidays
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
- Paid and Unpaid Leave for:
- Bereavement
- Jury Duty
- Disaster Relief Volunteer
- Family and Non-FMLA Medical Leave
- Military Leave
- Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
- External Employee Assistance Program (EAP) (for full time employees)
- 401K and Profit Sharing Plan
- Educational Benefits, Including:
- DSP Credentialing through the NADSP
- Tuition Reimbursement
- Tuition discounts at local colleges and universities
- Access to Various Voluntary Insurances and Benefits
- Staff Recognition Program
- Other Financial Benefits, Including but not limited to:
- Dayforce Wallet (On-Demand Pay)
- Marrakech's Homeownership Program
- Perfect Attendance Bonus Program
- Recruitment Referral Bonus
- Other Corporate Discount Programs
Marrakech is an equal opportunity employer. Marrakech, Inc. does not discriminate on the basis of sex, race, color, religion, age, disability, status of veteran, national or ethnic origin, or sexual orientation.
- Pay Type Hourly
- Hiring Rate $17.60
- Required Education High School
- Woodbridge, CT 06525, USA
