(Bilingual) Customer Service Representative

Overview Join to apply for the (Bilingual) Customer Service Representative role at CVR Associates. For over 30 years, CVR's team has provided technical assistance and program management to affordable housing programs across the country. Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nations most vulnerable populations. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. CVR has made a significant impact on the community by assisting families in securing affordable housing. You too can be part of this vital mission by collaborating with us or contributing your expertise to further enhance our efforts. Together, we can create sustainable solutions that empower families and strengthen communities across the nation. You can make a difference and change the trajectory of someones life. The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals. We continue to expand, adding to our team across the nation. CVR has offices in Atlanta, Chicago, Miami, New York, and Tampa, to name a few. Location: Milwaukee, WI CVR Associates is looking for a friendly, customer-focused team member to join us in supporting participants, property owners, and managers in the Housing Choice Voucher Program. In this role, you'll be the go-to person for answering questions, solving problems, and making sure everyone gets the info they needwhether it's about inspections, special programs, or general guidance. If you're the kind of person who enjoys jumping in, staying organized, and making someones day a little easier, youll fit right in. Youll be working in a fast-paced environment where every day is different, and your communication and people skills will really shine. Bonus points if youre great at multitasking, keeping calm under pressure, and genuinely love providing top-notch service. Responsibilities Explains in great detail the process, status and results of annual and interim recertifications, transfers, inspections, abatements and other aspects of CVRs broad array of other activities associated with Voucher Services, Special Programs, Intake and Inspections. Will notify the teams of the necessity to schedule recertification appointments. Gives explicit and detailed information to voucher holders as to information that is needed for the recertification process (provide guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc. Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined. Responding to calls from owners or property managers, the incumbent may be required to explain the rent reasonableness process related to rent adjustment(s). Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program. Enters data and case notes into the company internal systems Directs non-program related questions to the appropriate department and/or party. All additional duties as assigned by Supervisor Qualifications Bilingual (Spanish) High school diploma or GED required. One to two years of college, business or technical school or equivalent experience preferred. A minimum of one (1) year of customer service or related experience required. Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population. Seniority level Entry level Employment type Full-time Job function Other Industries Business Consulting and Services #J-18808-Ljbffr