CIS Admin

1 week ago


Charlotte, United States US Radiology Specialists Full time

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members - 90% of whom directly touch patient care. Our board-certified, subspecialized radiologists are experts in their fields - spanning mammography to musculoskeletal imaging to pediatrics to vascular and interventional radiology - and they interpret and perform more than 1.7 million studies annually. Together, we consistently earn greater than 97% patient satisfaction ratings from the communities we serve. For more information visit: www.charlotteradiology.com.

Our Vision: To be recognized as premier radiology experts and provider of choice - where people come first.

Our Mission: Through collaborative teamwork, we will provide quality-driven, innovative, customer-focused services that provide value and exceed expectations.

Our Partners: Charlotte Radiology is part of US Radiology, the nation's premier partnership of physician-owned radiology practices and diagnostic imaging centers. Together, we make the BEST of radiology BETTER to improve lives. To learn more about US Radiology, visit www.usradiology.com.

COME JOIN OUR DIVERSE & GROWING TEAM Whether you are a Radiologist, Technologist, an Advanced Practice Provider, part of the patient care team at one of our imaging centers or working within business operations and management at the corporate office - you will be a valued member of a larger diverse and inclusive team of experts invested in delivering exceptional care for patients and high-quality services for our referring healthcare providers. Come GROW with us

WE INVEST IN YOU: Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Location: Remote after training period (Training Location: McAlpine Office) Must be commutable distance to Charlotte, NC

Hours: Monday-Friday 8am-5pm

POSITION SUMMARY: The Pre-Services Specialist position provides excellent internal and external customer service by scheduling and registering patients for all CIS and CHS imaging locations, providing accurate detailed benefit and eligibility information to patients while collecting on current and previous charges occurred by the patient and ensuring open, clear communication with the outpatient staff regarding scheduling and order requests. This position is responsible for providing a positive initial introduction of Charlotte Radiology to its patients and referring physicians as it relates to financial obligations and imaging exams.

Essential Duties and Responsibilities:

  • Performs patient scheduling and contacts insurance companies to obtain authorizations as well as benefit and eligibility information for all radiology procedures
  • Register all scheduled CIS patients
  • Inform patients and referring offices of arrival times and special prep instructions for all imaging exams
  • Communicates with outpatient office staff by providing updates on scheduling and order request issues as well as any financial obligations of patients to ensure that proper payment amounts are collected at the time of service
  • Maintain all imaging scheduling records and be able to verify HIPPA information for all patients
  • Update and maintain financial spreadsheets for all CIS locations
  • Responsible for informing patients of their estimated financial responsibility prior to time of arrival as well as monitor and check all patients for bad debt
Minimum Qualifications:

Education/Licensing/Certification:
  • Highschool Education
Experience (years and type):
  • 1-3 years' experience of Customer Service, Patient registrations/scheduling, Medical office setting
  • Call center experience; Insurance knowledge, medical billing and coding experience a plus
Knowledge and Skills:
  • Knowledge of medical billing/collection practices
  • Medical terminology and medical office experience
  • Ability to read, understand and comprehend the CPT and ICD.9, ICD.10 manuals
  • Strong verbal and written communication skills
  • Knowledge of basic medical coding and third-party operating procedures and practices
  • Strong internal and external customer service skills
  • Ability to multitask and work independently without direct supervision.
  • Ability to demonstrate strength in problem solving
  • Ability to handle confidential information
Travel Required (% of time):
  • 0-25%
Physical Requirements & Work Environment:
  • Primarily sitting
  • Lift 25lbs.
  • Monday-Saturday 7:30AM-6:30PM-flexible hours. Ability to withstand long periods of sitting and repetitive handwork


Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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