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Field Service Engineer, Philadelphia PA or Greater Area
5 months ago
- Ensure safety quality standards are maintained including industry safety practices established by customer
- Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
- Provide "on-time" (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
- Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
- Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
- Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.
- Maintain accurate levels of "trunk" inventory
- Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
Required to live in the Philadelphia, PA area and travel to customer sites from a home office with occasional travel to Ohio or other locations for training as they learn and develop on Alpha instruments. Alpha Technologies, an Indicor™ company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data analysis and software systems.
Education - Experience - Qualifications
- Bachelor's degree in electronics, maintenance, or instrumentation or equivalent combination of education and experience preferred
- Experience in the polymer science field preferred
- Prior technical support or field service engineer experience preferred
- Must be fluent in English
- Able and willing to travel, including up to 70% of overnight travel, in personal vehicle
- Must have prior work experience in electronics, computer science or related field
- Microsoft Office Experience - Excel, Word and Outlook
- Prior experience with software - Windows, database management, networking, etc.
- Demonstrated effective communication skills: written oral and inter-personal skills
- Demonstrated self-motivation and self-discipline traits
- Excellent interpersonal skills needed to deal with a wide range of individuals
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Good level of fitness is required. This position requires frequent travel, standing, walking, stooping, and kneeling. There is often lifting and carrying of materials up to 50 pounds. Average vision and hearing is sufficient.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The environmental conditions of this job include; working near moving mechanical parts, caustic chemicals, fumes or airborne particles, and moderate noise levels.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
