Retail Banker II Float- FT Lacey
1 week ago
Forked River, New Jersey, United States of America
Hours:
40
Line of Business:
Personal & Commercial Banking
Pay Detail:
$23.25 - $32.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Retail Banker II Float is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.
Depth & Scope:
- Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
- Evaluates issues, errors and problems based on practices and existing precedents or procedures
- Explains detailed and/or complicated information within the team
- Builds working relationships with customers and related teams
- Requires full proficiency gained through job related training to perform a range of activities
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
- Engages in conversations with customers about loan products, facilitates the application intake
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
- HS Diploma or GED required; 2 year degree preferred
- 2+ years of related experience required
- Teller experience (Preferred)
- Cross trained to take customer transactions
- Requires agility, teamwork and flexibility to adapt to different locations and environments
- Must be able to do same day travel to multiple work locations within a designated region or area
- Superior Customer Service skills
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Proficient in Microsoft Office
- Ability to provide community services, including, but not limited to, Financial Education classes
- Notary License (Preferred)
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
- Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
- Utilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journey
- Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately
- Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs
- May act as a point of escalation for Customer questions or concerns
- May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
- Understands and supports the Bank's Customer Service Strategy
- Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals
- Acts as a brand champion both internally and externally
- Champions Customer service activities; supporting Customers through challenging times and life events
- Recognizes transaction needs of clients and educates clients on self-service channels including digital options
- Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
- Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights
- Promotes full suite of products, sales, services and banking capabilities
- Understands and applies operating policies and procedures
- Supports the timely and accurate completion of business processes and procedures
- Escalates non-standard or high risk transactions/activities as necessary
- Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Ensures necessary due diligence to support the accuracy of all customer transactions/activities
- Be knowledgeable of and complies with Bank Code of Conduct
- Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
- Executes with excellence by adhering to all Risk and Control Policies and Procedures
- Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
- Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
- Participates in personal performance management and development activities
- Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally
- Utilizes feedback through coaching sessions to demonstrate stronger performance
- Establishes relationships with partner bankers to make effective referrals to them
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
- Collaborates with team members in contributing to the success of the team and organization
- Actively seeks opportunities to improve delivery of work with high attention to quality standards
- Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
- Positively embraces change
- Adheres and participates in TD's Shared Commitments and code of conduct expectations
- Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
- This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Continuous
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Occasional
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Retail Banker I- Toms River, NJ
4 months ago
Toms River, United States TD Bank N.A Full timeThe Retail Banker I is a Customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of Retail, Banker, Banking
-
Associate Banker
5 months ago
Eagle River, United States Bank of Montreal Full timeApplication Deadline:08/29/2024 Address:300 E Wall Street. Job Family Group:Retail Banking Sales & Service. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial so Customer Experience, Banker, Associate, Banking, Skills, Retail, Financial
-
Relationship Banker
1 day ago
Fox River Grove, United States Wintrust Financial Full timeWintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its Different Approach, Better Results philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than...
-
Floating Food Service Support
2 months ago
Eagle River, United States K-12 by Elior Full timeFloating Food Service Support Job Reference Number: 24449 Employment Type: Part-Time, Onsite Segment: Education Brand: K-12-by-Elior State: Wisconsin (US-WI) The Role at a glance: We are looking to add an experienced, skilled Floating Chef to our K-12 by Elior team in Eagle River, WI. As a food service support, you will have the opportunity to help...
-
Retail Sales Department Manager
7 days ago
Toms River, United States Boscov's Department Stores Full timeJob DescriptionRetail Sales Department ManagerExperienced Retail Sales Department Managersbring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for...
-
Overnight Direct Support Professional FT or PT
6 months ago
Toms River, United States The Arc of Ocean County Full timeThe Arc of Ocean County is Proud to Offer High Quality, Low Deductible Medical Insurance with $0 copay and An All Encompassing Prescription Coverage Plan. Additionally, We Offer a Robust Dental and Vision Coverage Plan! + Medical, Dental, Vision and FSA Coverage + 401k with Agency Matching + Tuition Reimbursement, Career Advancement Opportunities,...
-
Asleep Mental Health Specialist II
1 month ago
Elk River, United States Dungarvin, Inc. Full timeCompany Description Wage starts at $10.85 (minimum wage for sleep shifts) Are you looking for a second job? Part time work? Additional income? A job that allows you to get paid while sleeping? We've got the job for you! Working an asleep overnight position will help you to gain experience in the field, be able to work while still getting your much needed...
-
Retail Sales Supervisor
5 months ago
Middle River, United States Harbor Freight Tools Full time151616BR Retail Sales Supervisor 140 Carroll Island Rd Middle River MD Job Description A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have recent leadership...
-
Branch Banking
1 month ago
Grand River, United States Flagstar Bank Full timePosition Title Branch Banking - Client Consultant I (Float) Location Farmington/31230 Grand River Avenue/112089 Job Summary A Branch Banking-Client Consultant I - Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing...
-
North River, United States Essentia Health Full timeBuilding Location:32nd Avenue BuildingDepartment:14131 Float Pool - Med/SurgJob Description:Seeking a Certified Nursing Assistant or non-certified Nursing Assistant to work on the float team at the 32nd Avenue Building in Fargo. This is a fully benefitted position, working 32 hours every week and every other weekend, primarily on the evening shift...
-
Rental Sales Agent
4 months ago
Mills River, NC, United States Avis Budget Group Full timeRental Sales Agent Pay Rate: $15.00/hr Unlimited Commission - Average FT Earnings is $11,000/year Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in...
-
Nursing Assistant, Certified, Long Term Care
1 month ago
Park River, United States Good Samaritan Society Full timeCareers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: GSS ND Park River Location: Park River, ND Address: 301 Co Rd 12B, Park River, ND 58270, USA Shift: Varies Job Schedule: Full time Weekly Hours:...
-
Nursing Assistant, Certified, Long Term Care
4 weeks ago
Park River, United States Good Samaritan Society Full timeCareers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: GSS ND Park River Location: Park River, ND Address: 301 Co Rd 12B, Park River, ND 58270, USA Shift: 8 Hours - Evening Shifts Job Schedule: Full...
-
FT Sales Associate Cashier
4 weeks ago
Haw River, United States Food Lion Full timeFood Lion - USA-NC-Haw River-1125 Roxboro Street [Retail Associate / Team Member] As a Cashier @ Food Lion, you'll: Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards; Be friendly, courteous and cooperative with other store associates; Be responsible for assisting management in...
-
Assistant II
5 days ago
Pearl River, United States Associated Wholesale Grocers, Inc. Full timeJob DescriptionSUMMARY: Responsible for clerical duties in the customer service department. Assist member storeswith issues and concerns. To further assist members of management with requests as assigned. This position supports AWG's mission to remain firmly committed to our long-established missionstatement: "Our mission is to ensure the success of our...
-
Assistant II
1 hour ago
Pearl River, United States Associated Wholesale Grocers, Inc. Full timeJob DescriptionSUMMARY: Responsible for clerical duties in the customer service department. Assist member storeswith issues and concerns. To further assist members of management with requests as assigned. This position supports AWG's mission to remain firmly committed to our long-established missionstatement: "Our mission is to ensure the success of our...
-
Elk River, United States Arlington HealthCare Full timeJob ID: 11197 Practice Details Seeking an experienced and dynamic primary care physician (FM or IM) to join our Primary Care Team in the Twin Cities metropolitan area of Minnesota. Established collaborative and collegial team Health System Employed Position EPIC Electronic Health Record Recruiter's InsightCompensation: The Starting Salary Is $25,000 To...
-
Packaging Technician II
4 months ago
Fall River, United States Blount Fine Foods Full timeDescription Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entres in grocery stores across...
-
Packaging Technician II
3 weeks ago
Fall River, United States Blount Fine Foods Full timeDescription Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entres in grocery stores across...
-
Packaging Technician II
4 weeks ago
Fall River, United States Blount Fine Foods Full timeDescription Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entres in grocery stores across...