Assistant II

4 hours ago

Pearl River, United States Associated Wholesale Grocers, Inc. Full time
Job Description

SUMMARY: Responsible for clerical duties in the customer service department. Assist member stores
with issues and concerns. To further assist members of management with requests as assigned.
This position supports AWG's mission to remain firmly committed to our long-established mission
statement:
"Our mission is to ensure the success of our member retailers and provide opportunities to our
employees. This will be accomplished by satisfying the customers', and our member retailers', needs for
quality supermarket merchandise and superior support services. We will do this with high quality
employees whose mission is to provide the lowest possible cost of goods in order to ensure our
members profitability, competitivness and continued growth."
ESSENTIAL DUTIES AND RESPONSIBILITIES: The individual must have the ability to perform the
responsibilities listed below. The list is not all inclusive of duties that may be requested by the
department head or a member of upper management but are intended for an understanding of the
purpose of the position. It is the responsibility of each individual at AWG to provide ultimate customer
service to our members to support their efforts in increasing same store sales and profits.
1. Receive telephone calls from store members and vendors regarding addon orders, handbills,
and miscellaneous information. Resolve problem call from members, referring exception cases
to appropriate buyer or department head.
2. Responsible for supporting buyers with set-up of new items and vendors, and file maintenance
on UPC codes, to include price changes, when needed.
3. Enter orders for stores as needed.
4. Create and distribute pre-book bulletins or special sales information to member stores, as
needed.
5. Enter credits, called in by member stores, to on-line credit system for processing.
6. Email or post to storefront miscellaneous bulletins and memos, such as pre-book reminders, as
needed.
7. Create weekly, monthly and period reports as assigned.
8. Maintain pricing as assigned.
9. Generate and distribute order guides as needed
10. Maintain department filing.
11. Work as a member of the AWG team so the total job responsibilities are met. Actions must
always stress a sense of cooperation, integrity, tact and consideration with our members,
associates and division management.

12. This position requires strong communication and computer skills with the ability to use and
learn new technology. Management will be kept informed on planning, analysis, work
performed and results. All records required by management must be complete, accurate and
submitted on time.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. A reasonable accommodation will be considered according to
the ADA if it would not impose an undue hardship on the operations of the business without significant
difficulty or expense. The accommodation would permit a qualified employee the ability to perform all
essential functions of the job within the safety and contractual guidelines of the position.
EDUCATION and/or EXPERIENCE: Three to five years related experience and/or training; or equivalent
combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of
basic algebra and geometry.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger,
handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee
frequently is required to stand, walk, and taste or smell. The employee is occasionally required to climb
or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors. Adequate heating, cooling, lighting and ventilation. The noise level in the work environment is
usually moderate.

This position's basic purpose is to use all available resources to guide the division to continuous growth
and financial successLearn More

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