Customer Delivery Architect

3 weeks ago

Raleigh, United States Cisco Full time

Why you'll love Cisco

We change the World, as a Customer Delivery Architect, you are passionate about Cisco and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

Take your career to the next level by joining a Cisco Team that is driving major business and technology transformations for our top Enterprise customers We are seeking a Delivery Architect for our Customer Experience engagements. Do you want to transform Cisco's customer business agenda by enabling a solution architecture with proven business outcomes? Our team helps our customers bridge the gap from technology innovation to adoption by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Cisco's world class leading Customer Experience solution portfolio with our most strategic customers.

Who You'll Work With

As a Delivery Architect

with a focus on our Customer Experience Service Portfolio (Networking, Security, IOT, Collaboration, Data Center, Cloud) you will serve as a technical leader for engagements. You will be part of a credible community of architects who are Cisco and Industry leaders. By focusing on innovation and teamwork, our team is driven to make Cisco and our customers successful. With a dynamic workload, the position offers compelling work for knowledgeable and experienced consultants with emerging technology expertise and highly developed customer-facing consulting skills. As part of this team, you will work directly with our customers, our sales teams, and other customer experience personnel. We focus on continuous development into new technologies that positions us as one of the strongest consulting teams in the industry.

Who You Are

  • You are excited to work in a fast paced team and environment.
  • You are passionate about creating a positive customer experience. You have experience driving cultural changes for customers, recommending improvement opportunities, and leading remediation efforts such as moving from legacy networking to automation or cloud.

Responsibilities will include:

  • Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes.
  • Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices.
  • Serving as an Enterprise Architecture Trusted Advisor for our customers and contributing to crafting a cross architecture vision and roadmap.
  • Identifying new service opportunities to support customer transformation.
  • Influencing lifecycle adoption and success motions

Minimum Qualifications

  • 7 years IT consulting and/or presales engineering experience across multiple industries
  • Typically requires BS/BA (EE/CS) or equivalent.
  • CCIE/DevNet Certification advantageous and/or preferred.
  • Cross architecture design, implementation & operating experience across multi-domains (enterprise networking, security, data center, cloud) in a large enterprise environment

Desired Skills

  • Industry Leading Certifications / Skills (i.e. CCIE, TOGAF, ITIL, DevNet, AWS, Python)
  • Self-motivated individual that is dedicated to exceeding customer's expectations.
  • Strong executive presence and communication skills (interpersonal and presentation)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday device. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us

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