SAP Service Delivery Lead

2 weeks ago

Raleigh, United States Omni Inclusive Full time

Currently working in AMS support project (Yes/ NO) Well Versed with ITIL process (yes/ No) Working as Delivery Lead/ manager in current project (Yes/No) Years of experience in AMS projects Years of experience in SCM
Note: We need candidates who are currently working as Delivery Lead/ Manger in Support projects and should we well versed with support activities.
• Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
• 10+ Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA's
• End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
• Experience within ITIL environments and well versed with ASM projects.
• Experience in SAP RUN and Agile delivery methodology
• Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
• Commercial awareness and managing and improving complex contracts.
• Previous experience of working as an SAP Functional (SAP Finance or SAP SCM) is mandatory.
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
• Proven problem-solving skills and strong work ethic are required.

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