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Customer Service Writer
4 months ago
**This is a full-time position with possible overtime. 2 Shifts available: Days- 7am-3:30pm & Evenings- 2:30pm-11pm.**
**Position Objective:** The Service Writer/Advisor is the liaison between customers and the repair technicians. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
**Job Responsibilities**
* Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner.
* Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
* Prepare, open, maintain and close repair orders.
* Write up customers vehicle problems accurately and clearly on repair order.
* Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.
* Obtain customer signature on WO.
* Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
* Explain work and all charges to Customer
* Maintains high customer satisfaction standards
* Maintain follow-up program on service repairs done and additional items found in need of repair.
* Handle customer inquiries in person and on the phone
* Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.
**Qualifications**
* Heavy Truck, Diesel or Trailer Service Writing experience
* Mitchell Heavy-Duty Shop Management System Experience +A Plus+
* High school diploma or GED.
* Proficient Computer and Microsoft skills, to be able to write up customers needs and concerns in order to effectively communicate with shop foreman and technicians.
* Must be able to multi-task
* Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
* Applicants must pass background check and drug screen
* Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
**Certificates, Licenses, Registrations or Other Requirements**
Legally eligible to work in the United States.
Ability to perform physical requirements of the position
Successfully complete pre-employment drug screen, and background check, which will include previous employment check, criminal history and motor vehicle record review.
**Rocky Mountain Truck Centers is a fast-growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off.**
