Helpdesk Analyst

3 weeks ago


Atlanta, United States Tech Providers Full time
Role : Helpdesk Analyst
Location: Atlanta GA (Hybrid) 2 days Onsite
Duration:3+ YearsContract (Good potential of further extension)

Required
  • 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
  • Ensures customer satisfaction by responding to client calls and emails in a timely manner
  • Logs all customer inquiries, issues in Incident Management, and tracks them until resolution and incident closure.
  • Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
  • 2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
  • Strong dedication to customer service, excellent problem-solving skills, and inherent decision-making ability.

by Jobble


  • Systems Analyst

    3 weeks ago


    Atlanta, United States RiseIT Solutions Full time

    Position: Systems Analyst Location: Atlanta, GA Duration: 3+ months Onsite Job Summary: Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. Must be...

  • System Analyst

    3 weeks ago


    Atlanta, United States MindSource Full time

    Job Summary:Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering...

  • System Analyst

    3 weeks ago


    Atlanta, United States MindSource Full time

    Job Summary:Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering...

  • It Analyst

    4 weeks ago


    ATLANTA, United States Atechstar Full time

    Job DescriptionOverview . IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees.Responsibilities Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly...

  • It Analyst

    4 weeks ago


    Atlanta, Georgia, United States Atechstar Full time

    Job DescriptionOverview . IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-filA Franchisees.Responsibilities Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly document...

  • QA Analyst

    3 weeks ago


    Atlanta, United States Intercontinental Exchange Holdings, Inc. Full time

    Overview: Job Purpose Senior Quality Assurance Analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment. This is a highly demanding role for an individual with a commodities trading background in a well-established Quality Assurance Team. This role requires frequent interaction with project managers,...

  • QA Analyst

    3 weeks ago


    Atlanta, United States Intercontinental Exchange Full time

    Overview Job Purpose Senior Quality Assurance Analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment. This is a highly demanding role for an individual with a commodities trading background in a well-established Quality Assurance Team. This role requires frequent interaction with project managers,...

  • QA Analyst

    2 weeks ago


    Atlanta, United States Intercontinental Exchange Full time

    Overview Job Purpose Senior Quality Assurance Analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment. This is a highly demanding role for an individual with a commodities trading background in a well-established Quality Assurance Team. This role requires frequent interaction with project managers,...

  • Help Desk Analyst 2

    2 weeks ago


    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • QA Analyst

    3 weeks ago


    Atlanta, Georgia, United States Intercontinental Exchange Holdings, Inc. Full time

    Overview: Job Purpose   Senior Quality Assurance Analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment. This is a highly demanding role for an individual with a commodities trading background in a well-established Quality Assurance Team. This role requires frequent interaction with project managers,...


  • Atlanta, United States Midas Consulting Full time

    The candidate must be local and able to come to the office on occasion for group meetings.Complete Description: Job Details: • Local candidate is preferred. The candidate must be local and able to come to the office on occasion for group meetings. • This position is a combination of an onsite/offsite role. • Minimum of 10 years of PeopleSoft advanced...


  • Atlanta, United States Midas Consulting Full time

    The candidate must be local and able to come to the office on occasion for group meetings.Complete Description: Job Details: • Local candidate is preferred. The candidate must be local and able to come to the office on occasion for group meetings. • This position is a combination of an onsite/offsite role. • Minimum of 10 years of PeopleSoft advanced...


  • Atlanta, United States MAU Workforce Solutions Full time

    3Ci is hiring a Senior Network Engineer for our client. As a Senior Network Engineer, you will be responsible for supporting, implementing, and managing the infrastructure that supports the company's IT platforms. You will work alongside infrastructure vendors and partners to support and manage a broad range of systems including cloud, on-premise, and...