Lead Support Engineer

2 weeks ago


Stuart, United States SymphonyAI Full time

Introduction:

A role of Lead Application Support Engineer exists in the Global Customer Support organization of a major multinational company. We are looking for an experienced Lead Application Support Engineer to oversee and manage our application support team. In this role, you will be reporting to the Regional Support Manager, responsible for providing technical leadership, gain an understanding of the product architecture, and ensuring that a high quality service is delivered to customers with adherence to strict SLAs.

Job Description:

Role Responsibilities

  • Responsible for the provision of third level technical support for our customers
  • Investigation and diagnosis of technical issues raised by customers on our product NetReveal
  • Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
  • Log, track and update tickets in our issue tracking system
  • Maintain and manage/support test environments for problem replication
  • Work with Product Engineering and Project teams to liase and identify solution to problems that are out of scope for the support team
  • Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction
  • Act as the subject matter expert and go-to person for complex issues
  • Coach and guide all Team Members to meet their objectives
  • Prepare test cases, release notes, and test releases
  • Participate and own where assigned the knowledge transfer from the project to support team
  • Able to cover some Public holidays to ensure that we have adequate support for our customers
  • Able to cover for weekend support once in a quarter
  • Be a significant contributor to our knowledge base/FAQ
  • Provide feedback on the product and make suggestions for improvement
  • Contribute ideas toward process improvements to improve the customer experience
  • Other support duties as determined from time to time by your manager

Essential Knowledge and Skills

  • Minimum of 7 years working experience and with a minimum of 3 years of experience working as a support lead in a technical support environment (Level 3 support)
  • Bachelors Degree or equivalent relevant experience
  • Proven experience in a senior-level application support role
  • Strong leadership and team management skills
  • Effective communication and interpersonal skills

Desirable Knowledge and Skills

  • Experience working with customers in the financial services industry.
  • Ability to juggle conflicting priorities and demands on time.
  • Ability to be able to manage customer expectations.
  • Be able to self-manage and work autonomously.
  • Excellent communication skills in English (oral and written)
  • Strong analytical skills and experience in resolving challenging technical support issues.
  • Strong organizational skills

Technology

  • Hands on experience on supporting JAVA applications
  • Solid experience in Middleware technologies such as WebSphere, JBOSS, WebLogic, Apache Kafka
  • Experience with JavaEE and related server technologies such as JMS, Web Services, Servlets, JSP, JSF, JDBC/Datasource, Hibernate, Spring, is an advantage.
  • Hands on experience in performance tuning - Heap configuration, Thread dump analysis, Deap dump analysis
  • Hands on experience in collect & Analysing AWR report for tuning & performance improvement
  • Database (e.g., one of Oracle, DB2, SQL Server, Postgre SQL)
  • Unix/Linux.
  • MQ Series.

  • Support Engineer

    2 weeks ago


    Stuart, United States Seacoast Bank Full time

    Summary Provide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals. Also, operate and maintain printers for daily check, statement and notice printing. Essential Duties and...

  • Support Engineer

    1 week ago


    Stuart, United States Seacoast Bank Full time

    Description Summary Provide telephone and on-site technical support to Seacoast Bank associates for all desktop banking applications, desktop operating systems, desktop office productivity software, laptop hardware, desktop hardware, printers, and other peripherals. Also, operate and maintain printers for daily check, statement and notice printing. Essential...


  • Stuart, United States Brunswick Corporation Full time

    Are you ready for what’s next?_ - Come explore opportunities within _ - Brunswick, a global marine leader _ - committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities...

  • Quality Engineer

    4 weeks ago


    Stuart, United States UNEW Inc. Full time

    Job Description Job Description UNEW, Inc., formerly known as ETS Power Group, Inc., has been on the forefront of the inspection and engineering services industry since 1999. Our success in the industry is a product of advanced knowledge and experience along with innovative concepts and quality control. As a Quality Engineer you will be responsible for...

  • Quality Engineer

    4 weeks ago


    Stuart, United States UNEW Inc. Full time

    Job DescriptionJob DescriptionUNEW, Inc., formerly known as ETS Power Group, Inc., has been on the forefront of the inspection and engineering services industry since 1999. Our success in the industry is a product of advanced knowledge and experience along with innovative concepts and quality control.As a Quality Engineer you will be responsible for leading...

  • Design Engineer

    5 days ago


    Stuart, United States Hog Technologies Full time

    Position Overview: At Hog Technologies, we take pride in our team members who are passionate problem-solvers, embodying our core values every day. We are committed to upholding the philosophy of "anything, anytime, anywhere." Joining Hog Technologies means embarking on a career path where you'll learn from industry-leading experts, engage with impactful...

  • Design Engineer

    3 days ago


    Stuart, United States HOG TECHNOLOGIES Full time

    Job DescriptionJob DescriptionPosition Overview:At Hog Technologies, we take pride in our team members who are passionate problem-solvers, embodying our core values every day. We are committed to upholding the philosophy of "anything, anytime, anywhere." Joining Hog Technologies means embarking on a career path where you'll learn from industry-leading...

  • DevOps Engineer

    2 weeks ago


    Stuart, United States SymphonyAI Full time

    Introduction: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers...

  • Engineer, Quality

    6 days ago


    Stuart, United States AAA USA Inc Full time

    Job DescriptionJob DescriptionDescription:About the Company:We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do...


  • Stuart, Florida, United States Marriott Hutchinson Island Beach Resort & Marina Full time

    Director of Engineering:Summary of Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceLead and manage the day to day activities of the Maintenance department and ensure all standards are followedOversee ongoing maintenance, repair and...


  • Stuart, United States UNEW Inc. Full time

    Job DescriptionJob DescriptionOur rapidly growing engineering department has an immediate need for a Senior Design Engineer (6 month contract) who has the technical expertise to design gas turbine parts, the ability to prepare engineering documentation, and the skills to lead a team of engineers. This position reports directly to the engineering manager....


  • Stuart, United States Marriott Hutchinson Island Beach Resort, Golf & Marina Full time

    DescriptionWe are hiring a Director of Engineering at the Marriott Hutchinson Island Resort, Golf, & MarinaResponsibilities: Manage capital and operating budgets. Hire, lead, and mentor a team of Maintenance Technicians. Oversee inventory management, department budgeting, safety controls, annual certifications/licenses. Capital planning. Maintain room...


  • Stuart, Florida, United States Marriott Hutchinson Island Beach Resort, Golf & Marina Full time

    We are hiring a Director of Engineering at the Marriott Hutchinson Island Resort, Golf, & MarinaResponsibilities:Manage capital and operating budgets.Hire, lead, and mentor a team of Maintenance Technicians.Oversee inventory management, department budgeting, safety controls, annual certifications/licenses.Capital planning.Maintain room quality based on...

  • Entry Level Engineer

    1 month ago


    Stuart, United States UNEW Inc. Full time

    Job DescriptionJob DescriptionUNEW is currently looking for an Entry Level Engineer to join our growing team. You will support the design, development, and inspection of a wide variety of complex parts. This position is an excellent opportunity to gain hands-on experience in the field and grow professionally within the organization. Responsibilities:Perform...

  • Systems Engineer

    2 weeks ago


    Stuart, United States SymphonyAI Full time

    Introduction: NROD Systems Engineer About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today...

  • Systems Engineer

    1 week ago


    Stuart, United States SymphonyAI Full time

    Introduction: NROD Systems Engineer About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today...


  • Stuart, United States UNEW Inc. Full time

    Job Description Job Description UNEW, Inc., formerly ETS Power Group, Inc. is an ISO certified provider of dimensional inspection services. UNEW utilizes the most advanced techniques for performing automated computer aided dimensional inspections. As the Senior Engineer, you will lead the Inspection Services department by interacting with all required...


  • Stuart, United States Marriott Hutchinson Island Beach Resort, Golf & Marina Full time

    **Description**: We are hiring a Director of Engineering at the Marriott Hutchinson Island Resort, Golf, & Marina **Responsibilities**: - Manage capital and operating budgets. - Hire, lead, and mentor a team of Maintenance Technicians. - Oversee inventory management, department budgeting, safety controls, annual certifications/licenses. - Capital...

  • Project Engineer

    2 weeks ago


    Stuart, United States Akkodis Full time

    Role Overview: As a Project Engineer, you'll oversee the entirety of the production process, from initial project planning and documentation to the coordination of subcontractors and communication facilitation among stakeholders. This pivotal role demands a seasoned engineer capable of establishing and achieving goals within set timelines and budget...


  • Stuart, United States UNEW Inc. Full time

    Job DescriptionJob DescriptionUNEW, Inc., formerly ETS Power Group, Inc. is an ISO certified provider of dimensional inspection services. UNEW utilizes the most advanced techniques for performing automated computer aided dimensional inspections. As the Senior Engineer, you will lead the Inspection Services department by interacting with all required...